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    16/04/2024

    BALENCIAGA Client Ambassador (Sydney Westfield)

    Balenciaga - Regular
    Sydney - Australia

    Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail & On-Line Selling: Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends. Sub-Job Family Description - Sales Assistant: Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

    Your opportunity

    You can significantly contribute to the store sales, by providing Balenciaga signature to all internal and external clients, support the management team and represent Balenciaga brand and image.

    How you will contribute

    • Act as a “host” for customer, interact and consistently strengthen and build strong customer relationships 
    • Develop and maintain good product knowledge and provide excellent and professional customer service 
    • Handle customer complaints and ensure issues can be resolved to the satisfaction of the customer and the company 
    • Replenish stock and maintain high standards of merchandise and product presentation and control products from a quality point of view 
    • Maintain store cleanness and tidiness, grooming and appearance of all areas respecting the visual merchandising Standard 
    • Ensure all procedures and policies are understood and carry out work according to those standards 

    Who you are

    • Proven experience in a similar role. With working experience in fashion luxury companies is a plus.
    • Product and Fashion sensitivity with good knowledge of fashion trend
    • Strong sense of responsibility and team spirit
    • Ability to work under pressure in a fast-paced environment
    • Good command of both spoken and written English

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