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GUCCI Product Care Executive

Gucci - Fixed Term (Fixed Term)
Taipei City - Taiwan Region

About us Through our new contemporary vision at Gucci we are inventing a wholly modern approach to fashion and redefining luxury for the 21st century. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity. We are currently seeking a Product Care Executive who will report to the Product Care Manager as part of our Product Care team in China. Your opportunity 負責維修部門和本地維修中心或協助出口維修事宜. How you will contribute 1. 將日常的維修資料登錄Kering Service系統。做好良好的更新,管理和維護,確保所有維修資料登入系統的完整及準確。 2. 管理維修貨品的優先順序別,以確保任何的維修貨品交貨期的滿足,其中包括,但不限於,適當的安排維修貨品給維修師傅維修和安排所需的任何配件/發送配件及送貨品到外部維修中心進行維修等。 3. 協助處理門市送到维修部的維修貨品,把它們分類, 整理, 交付給維修中心去維修及所需要用的零配件以及把修理好的貨品發回有關的門市。 4. 告知/聯絡門市有關維修貨品的跟進情況,處理有關的所有單據及與門市/義大利總部的溝通。 5. 協助管理維修貨品的倉庫,做好維修貨品的庫存管理。 6. 定期追蹤檢查貨品的維修進展,確保貨品的維修時間在公司規定的時間範圍內。對於維修完成的貨品,協助進行相應的品質檢查。 7. 同門市負責維修的同事溝通,處理維修的相關事宜。 8. 負責協調維修部門和本地維修中心或協助出口維修事宜。 9. 負責維修後的貨品送回倉庫/門市,並保持完整的記錄檔案及資料,及所有相關送出檔案及資料的準備。 10. 負責維修零配件的訂購,庫存管理及使用情況的控管 (如收及發、庫存管理及定期盤點等)。 11. 處理客服(電話及電郵)的管理,並與零售部同仁保持相關的聯絡及溝通。 12. 協助維修專案經理的管理工作。 13. 負責有需要時所委派的專案/任務。 Who you are 1. 大學本科以上學歷 2. 3~5年的工作經驗 3. 熟OFFICE 軟體,特別是EXCEL 4. 良好的中英文溝通能力 5. 細心、有組織紀律性且能在壓力下工作:有效獨立工作的能力;有親和力,能同其他部門保持良好和發展良好的工作關係。 Why work with us? This is an ideal opportunity to join the Gucci adventure and become part of a thriving merchandising team that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

About us

Through our new contemporary vision at Gucci we are inventing a wholly modern approach to fashion and redefining luxury for the 21st century. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.  

We are currently seeking a Product Care Executive who will report to the Product Care Manager as part of our Product Care team in China.

Your opportunity

負責維修部門和本地維修中心或協助出口維修事宜.

How you will contribute

1.    將日常的維修資料登錄Kering Service系統。做好良好的更新,管理和維護,確保所有維修資料登入系統的完整及準確。
2.    管理維修貨品的優先順序別,以確保任何的維修貨品交貨期的滿足,其中包括,但不限於,適當的安排維修貨品給維修師傅維修和安排所需的任何配件/發送配件及送貨品到外部維修中心進行維修等。
3.    協助處理門市送到维修部的維修貨品,把它們分類, 整理, 交付給維修中心去維修及所需要用的零配件以及把修理好的貨品發回有關的門市。
4.    告知/聯絡門市有關維修貨品的跟進情況,處理有關的所有單據及與門市/義大利總部的溝通。
5.    協助管理維修貨品的倉庫,做好維修貨品的庫存管理。
6.    定期追蹤檢查貨品的維修進展,確保貨品的維修時間在公司規定的時間範圍內。對於維修完成的貨品,協助進行相應的品質檢查。
7.    同門市負責維修的同事溝通,處理維修的相關事宜。
8.    負責協調維修部門和本地維修中心或協助出口維修事宜。
9.    負責維修後的貨品送回倉庫/門市,並保持完整的記錄檔案及資料,及所有相關送出檔案及資料的準備。
10.    負責維修零配件的訂購,庫存管理及使用情況的控管 (如收及發、庫存管理及定期盤點等)。
11.    處理客服(電話及電郵)的管理,並與零售部同仁保持相關的聯絡及溝通。
12.    協助維修專案經理的管理工作。
13.    負責有需要時所委派的專案/任務。

Who you are

1.    大學本科以上學歷
2.    3~5年的工作經驗
3.    熟OFFICE 軟體,特別是EXCEL
4.    良好的中英文溝通能力
5.    細心、有組織紀律性且能在壓力下工作:有效獨立工作的能力;有親和力,能同其他部門保持良好和發展良好的工作關係。

Why work with us?

This is an ideal opportunity to join the Gucci adventure and become part of a thriving merchandising team that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • 亚洲
  • Taiwan Region
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