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KERING Network Engineer

Kering - Regular
- Mexico

The role requires in-depth technical knowledge in networking including switches, routers, WAN circuits, LAN’s, Wi-Fi, VoIP and security. This person has to be very collaborative, working with the LATAM region and Americans Networking team. Requires experienced project coordination skills as well as open-minded communication capability in Spanish, English and Portuguese. Be responsible for setting up & handling daily administrations and activities of the group network environment in the LATAM regional offices and retail stores. Responsible for handling the documentation of operation procedures in compliance and audit processes.

Under the direction of the Network Manager, to be involved in MIS activities relating to all aspects of network, Wi-Fi, servers, data center, etc.) as a part of MIS Team servicing all Luxury Group brands in the LATAM region

  • Primary responsibility will be to manage the network operation in the LATAM region (WAN, LAN, Wireless and VoIP) secondary support of AMERICAS region (US and CANADA)

  • Support day-to-day business activities and tier 3 support related to the Network areas

  • Process service request escalation  from Service Desk (Level 2)

  • Perform various network tasks under the direction of the region manager

  • Respond to network connectivity and regional data center outages; coordinate efforts with Service Desk, ISP provider and store  to restore network services

  • Telco, Network and facility vendor management for LATAM new store opening and office locations

  • Provide network support for new application and device deployment

  • Communicate, and coordinate high impact network issue troubleshooting with U.S. network team

  • Actively identify new connectivity requirements and develop solution

  • Enforce security standards and policies

  • Fast-paced environment with the requirement for 99.9% up time during business hours.

  • Full time
  • front.continent.central-america
  • Mexico