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BALENCIAGA Store Administration Assistant

Balenciaga - Regular
London - United Kingdom

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the iconic French fashion house defined the concept of modernity and elegance through the mastery of techniques and the use of innovative fabrics. With the appointment of Demna Gvasalia as artistic director of the collections in 2015, he continues to uphold the vision of Cristóbal Balenciaga through his exquisite techniques, masterful cuts and by constantly pushing boundaries. Balenciaga offers women’s and men’s ready-to-wear, handbags, shoes, accessories, eyewear and a fragrance for women, subsidiary of Kering.

We are currently seeking a Store Administration Assistant who will report to the Store Manager as part of our Harrods team. 

  

Your opportunity 

To contribute to increase store turnover by participating to the merchandise flow management within the store and strictly follow all internal procedures in terms of logistics. 

  

How you will contribute 

  • Ensure all transactions are put through the till correctly 

  • Ensure any discrepancies are investigated thoroughly and reported to the store manager 

  • Be aware of the company return policy and ensure all exchanges and refunds are authorised 

  • Maintain a high level of communication with clients, colleagues and all members of management 

  • Carry out any administrative tasks for the store manager/assistant store manager  

  • Answer any telephone or email queries on behalf of the store 

  • Monitor CRM 

  • Be aware of store targets at all times 

  • Replenishment request of consumables 

  • Repairs management – requesting items to be sent back for repair or to order spare parts 

  • Manage all petty cash and store expenses including liaising with the accounts department and following the relevant policies and procedures 

  • Sales support on shop floor when requested by management 

  • Reaching exceptional standards of excellence in customer service 

  • Develop and maintain good product knowledge and an understanding of current trends and informing customers accordingly 

  • Handling customer queries and seeking management advice where appropriate 

  • Ensuring till reconcilliatons are kept up to date 

  • Ensure after sale cases are managed promptly and to a high level of customer service. 

  • Support with the investigation of negative stock on hand items 

  • Support with inter store transfers 

  • Ensuring audit paperwork is on hand and updated – stock counts, voids, over rides 

  • Ensure that staff uniforms are managed and received 

  • Support with collating rotas and staff holiday calendar 

 

Who you are 

  • At least 2 years of successful experience in a store environment  

  • Rigor, sense of organization and priorities management  

  • Excellent interpersonal skills 

  • Availability, adaptability, sense of service, team spirit  

  • A good knowledge of IT and Excel 

  • A product sensitivity and a strong market and fashion trends knowledge would be an asset 

 

Kering is committed to building a diverse workforce We believe diversity in all its forms  gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • 欧洲
  • United Kingdom
申请

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