We are currently seeking a Store Director who will report to the Retail Director at our Selfridges concession. 

Your opportunity  

You will be accountable for promoting brand engagement and loyalty to clients, in particular, VICs and VVICs, in order to guarantee store business goals. You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the HQ in order to bring the store to its full potential.

How you will contribute 

Business development:

• Develop and maintain strong business relationships with all relevant internal and external stakeholders to maximise business opportunities and working efficiencies

• Define, execute and monitor the store action plan to achieve sales targets and KPIs

• Understand and monitor local business environment including market trends and competition

• Proactively define opportunities for growth and execute actions accordingly

• Communicate high quality relevant feedback to HQs/HO and/or store team

Talent leadership and development:

• Create and maintain a positive work environment, consistent with Balenciaga behaviours

• Build trust and rapport so the team respect you as a strong, fair, reliable leader

• Provide a clear vision of the goals for the overall team and for the individuals

• Identify, attract, recruit, develop and retain talent

• Create and monitor development plans for store management and store teams, driving professional growth through ongoing training and coaching

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Brand promotion:

• Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally

• Ensure Balenciaga Signature and Client experience are executed and consistent over time

• Lead by example conveying Balenciaga behaviours towards clients

• Know his/her clients and prospects (quantitative and qualitative) to define action plans

• Attract and recruit new clients from personal network and external partners

• Develop clienteling mindset and client's loyalty and retention from beginners to VICs

Process management:

• Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines

• Align oneself with ‘best practice’ and coach the team to respect this way of working

• Ensure execution of Retail Excellence guidelines in the store

• Supervise inventory activities and warehouse stock

• Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness

Who you are 

• Sustained successful experience in a managerial position in luxury Retail industry

• Inclusive leadership style and entrepreneurship

• High sensitivity to client experience and loyalty

• Exceptional interpersonal skills with the ability to influence and inspire

• Precise, innovative, highly organised, adaptable, dynamic

• Highly available and responsive with a natural curiosity and proactiveness to redefine

• Product and Fashion sensitivity