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BOTTEGA VENETA Assistant Store Manager (Bicester Village)

Bottega Veneta - Regular
Bicester - United Kingdom

About us Bottega Veneta – Inspiring individuality with innovative craftsmanship since 1966. Under the direction of Daniel Lee creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

We are currently seeking an Assistant Store Manager for our Store in Bicester Village, who will report to the Outlet Multi-Site Manager and be based in Bicester.

Your opportunity

You will form an integral part of the Retail Management team, providing continuous support on the shop floor whilst contributing to sales turnover. You will work alongside the retail selling team to drive business goals and performance; ensuring exceptional service standards and maintaining a clear brand focus.

How you will contribute

  • Implement strategies in line with direction provide by the Multisite Outlet Manager and Business Partners

  • Monitor the KPIs and identify any issues in a timely manner

  • Manage the Security and Health & Safety regulations in autonomy

  • Capable to work independently in a highly pressurized and fast-paced environment

  • Able to manage Employee Relations cases with the support of the HR department

  • Develop and maintain good product knowledge and provide excellent customer service

  • Understand current products, trends and collections, whilst ensuring that customers are well informed

  • Replenish stock and maintain high standards of merchandise and product presentation

  • Handle customer complaints, and able to escalate cases where necessary. Ensure that issues are resolved to the satisfaction of the customer and the company

  • Keep up to date with customer requirements and operating procedures

  • Be aware of daily sales and performance targets. Use appropriate sales techniques to ensure targets are delivered

  • Ensure that all procedures and policies are understood and conduct work according to those standards.

  • Personal appearance and presentation must be strictly in line with company standards

  • Open & close the store according to the needs of the business, in line with company security rules

  • Carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.

Who you are

  • Experience of managing a team of approx. 10+ people

  • Solid experience in a similar role

  • Leadership and management skills

  • Experience in a customer service role with face-to-face customer contact

  • Ability to adapt to frequent change and a highly pressurised environment

  • Excellent communication and interpersonal skills with the ability to build and maintain relationships

  • Ability to work in fast paced environments

  • A strong team player

  • Business acumen

Why work with us?

As part of the Kering Group, we are a fair, positive and creative entity. Our mission is to attract different talents, who recognize these primordial values, and who are driven by the desire to develop them within this group luxury and lifestyle, without ever compromising them. At Bottega Veneta, we are interested in the result of individual efforts. We identify, nurture and develop all kinds of talents, offering multiple resources and learning opportunities to optimize our professional growth. Dedicated to deepen creativity and innovation, we encourage the learning of know-how while helping professional development

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • 欧洲
  • United Kingdom
申请

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