添加到我的收藏 添加到我的收藏

GUCCI Client Advisor (Mandarin Speaking)

Gucci - Regular
London - United Kingdom

Stop just dreaming. Start dream-making with us! Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more! Role mission Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Key accountabilities

Driving sales

  • Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities.
  • Collects meaningful customer information throughout the client journey to feed into the CRM system.
  • Effectively uses cross- and upselling techniques to maximize sales opportunities.
  • Guides and influences the client to make the best possible decision to buy the right product.

Client experience

  • Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
  • Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store.
  • Engages with clients to uncover purchase motivations by asking good questions and listening to clients.
  • Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques.
  • Develops local and international client base and seeks to recruit and develop top clients.

Product and Customer Knowledge

  • Using knowledge of Gucci and our products, engages with the clients using storytelling.
  • Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients.
  • Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theatre, arts, travel, etc)
  • Combines styling knowledge with the ability to mix-and-match products to best serve the client.

Store operations

  • Has a sound understanding of back of house procedures and operations.
  • Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, …)
  • Is aware and executes visual merchandising standards in line with guidelines.
  • Understands how the store operates and how to best contribute to the overall functioning of the store.

Key Requirements

  • Experience in working in a fast-paced and high-end luxury brand (goods or services)
  • Proven track record in building and maintaining strong relationships with clients.
  • Strong track record of individual performance, delivering results beyond expectations.
  • Passion for and sound knowledge about Gucci and luxury fashion.
  • Advanced knowledge in Ready-to-Wear styling and wardrobe mastery.
  • Fluent in English.
  • Ability to work varied hours/days, including weekends, and holidays as needed.

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

  • Full time
  • 欧洲
  • United Kingdom
申请

同类职位

发布日期 2021年12月01日

POMELLATO Sales Assistant (New Bond Street)

Regular
Sales_Omni_Channel
欧洲 - United Kingdom - London

bottega veneta job offer
发布日期 2021年12月01日

BOTTEGA VENETA Sales Associate (Harrods)

Regular
Sales_Omni_Channel
欧洲 - United Kingdom - London

bottega veneta job offer
发布日期 2021年12月01日

BOTTEGA VENETA Sales Associate (Harrods)

Fixed Term (Fixed Term)
Sales_Omni_Channel
欧洲 - United Kingdom - London

bottega veneta job offer
发布日期 2021年12月01日

BOTTEGA VENETA Sales Associate (Bicester Village)

Regular
Sales_Omni_Channel
欧洲 - United Kingdom - Bicester

gucci job offer
发布日期 2021年12月01日

GUCCI Client Advisor

Regular
Sales_Omni_Channel
欧洲 - United Kingdom - London

Saint laurent job offer
发布日期 2021年11月28日

SAINT LAURENT Sales Associate

Fixed Term (Fixed Term)
Sales_Omni_Channel
欧洲 - United Kingdom - London