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KERING TECHNOLOGIES - EUS Transition Manager

Kering - Regular
- France

Job Family Group Description - Information Technology: Gathers jobs providing support to the business through IT services and expertise. Includes fields such as IT business solutions, data and infrastructure management and systems infrastructure. Job Family Description -End-User Support: Provides end-user computing support services. Has technical expertise in end-user computing activities and in-depth knowledge of hardware, software, and user requirements. Keeps the infrastructure available: computers, networks, and telecommunications. Increases efficiency and effectiveness of information flow, working closely with users.

ROLE MISSION

The EUS Transition Manager is the interface between Build and Run, to ensure quality of services in terms of support after each go-live and limit the end user impact. His/her scope will cover Kering Technologies worldwide (3 regions EMEAI, AMER and APAC)

KEY ACCOUNTABILITIES

  • Participate in projects during service design, development and transition,
  • Ensure that all operating documentation and knowledge is up to date and properly utilized
  • Ensure that appropriate service designs/functional and technical requirements are produced and that they are handed over to service transition as agreed
  • Manage the quality criteria, requirements and handover points between the service design stage and service transition
  • Improve the effectiveness and efficiency of service design activities and processes
  • Coordinate service transition activities across projects, suppliers and service teams
  • Ensure that the final delivery of each project meets the agreed customer and stakeholder requirements specified in the service design package
  • Act as the prime interface for service transition planning and reporting
  • Implement Transition KPIs and develop continuous improvement plans
  • Be the voice of customer during the project

KEY REQUIREMENTS

  • ITILv3 Certification
  • Experience working with ServiceNow and other ITSM tools
  • Strong communication skills, both verbal and written
  • Strong project skills/certification
  • Comfortable with a very complex organization
  • 5 years experience in service transition activities (build or run)
  • Strong Customer Centric skills
  • Good level of written and spoken English

Kering is committed to building a diverse workforce.
We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • 欧洲
  • France
申请

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