Our Mission

We are currently looking for a City Manager for our two Pomellato Boutiques located in Milan. The City Manager will be responsible for the achievement of the sales objectives and will build and coach highly motivated sales teams in order to deliver exceptional service to the customers.

Main Responsibilities

Business Objectives and KPIs

• Manage the boutiques in order to achieve sales objectives and KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients

• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation

• Coach constantly sales teams on extraordinary service, selling skills and attitude to deliver a unique shopping experience

• Resolve client concerns/disputes/complains while assuring the client satisfaction is pursued

• Ensure the ethical behavior of the store team and integrity towards the client

Team

• Ensure the participation of the stores teams to trainings in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…)

• Partner with sales trainers in all trainings implementation plans and follow up

Master in relationships:

• Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities. Actively participate and involve sales teams in social events

• Constantly cultivate relationships with clients, in store and outside the store

• Implement client database activities, as per marketing guidelines

Master of the house:

• Be responsible for the good maintenance, appearance and safe environment of the stores highlighting maintenance issues according to guidelines

• Be responsible for the good functioning of the stores in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing the respect of display guidelines

• Ensure that the sales teams’ grooming is always up to standards

• Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s

• Supervise AFSS activities and requests

Luxury world knowledge:

• Ensure a strong knowledge of the relevant market: competitions, events, products and pricing

• Related to his/her environment, guarantee profound knowledge on brand locations, events and marketing activities

Who you are

• Strong experience in the same position, gained in a very customer service focused environment, and with a genuine passion for luxury

• Communication skills and interpersonal sensitivity

• Negotiation skills and customer oriented

• Entrepreneurial spirit

• Positive attitude, enthusiastic and team leader; well-integrated in the social environment in order to develop and maintain effective relationships

• Fluent in Italian and English