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SAINT LAURENT EMEA Client Engagement Specialist H/F

Saint Laurent - Regular
Paris - France

ABOUT SAINT LAURENT Founded in 1961, Yves Saint Laurent was the first fashion house to introduce the concept of luxury ready-to-wear with the creation of the 'Rive Gauche' line in 1966, synonymous with youth and freedom. This change represented a crucial first step in the modernisation of fashion and revolutionised the socio-cultural landscape. In 1999, the luxury division of the Kering Group acquired the house of Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position it at the top of the luxury universe. Today, the Saint Laurent collections include women's and men's ready-to-wear, shoes, bags, small leather goods, jewellery, scarves, ties and eyewear.

ROLE

As Client Development specialist, your mission is to deliver an excellent customer care service for our Ecommerce clients. You mission will also be to engage with our high potential clients and offer remotely an optimum Client Service experience by being the preferred point of contact for our clients. In addition to driving performance, you will contribute to increase client engagement, new client acquisition and client development opportunities to elevate the overall experience.

MISSIONS

He/she will be responsible for :

CLIENTELING

  • Conduct specific outreaches targeting Ecommerce clients
  • Contact detractors who responded to NPS surveys
  • Monitor high potential clients activities and support profiling key top clients
  • Monitor the High Value Orders daily report and returns log and contact clients accordingly
  • Work closely with WW Client Engagement team
  • Define effective clienteling tools and other engagement opportunities for our high potential clients, support the implementation within the region, aiming at increasing customer retention and average spending
  • Competitors and best practices’ screening and benchmarking
  • Ensure successful regional implementation and monitor the gifting program for Ecommerce clients at regional level.

REPORTING

  • Provide monthly report about the outreaches performed and the results achieved
  • Drive and conduct internal clients reviews
  • Provide support by working to improve client data quality and recapture within EMEA Client Service

PROFILE

  • Enthusiasm for the Brand and the Fashion Industry
  • Deep interest and understanding of customer experience and luxury codes
  • Autonomous & pro-active
  • Experience in collaborating with Retail Teams
  • Organization, attention to details and team player skills
  • “Can do” attitude, open minded and creative spirit
  • Professional presence and ability to build consensus among groups
  • Openness to new technologies
  • Excellent written and verbal skills in English and French. Italian or German would be a plus
  • Excellent Excel and PowerPoint skills

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • 欧洲
  • France
申请

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