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Team Manager

Gucci - Regular
Bicester - United Kingdom

JIf you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude and report to the Store Manager. You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team.

Key Accountabilities

Team

  • Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
  • Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
  • Participate in attracting, recruiting and onboarding a high performing team.
  • Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.


Client

  • Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
  • Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs.
  • Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
  • Manage and resolve customer issues, delighting and retaining the client relationship.


Product

  • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
  • Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
  • Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
  • Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.

Key Requirements

  • Proven experience in a similar role within fashion retail
  • Proven ability to drive results
  • Commercial awareness and strong business acumen
  • Experience of clienteling and CRM
  • Talent for managing, coaching and developing a team
  • Team player mentality
  • Strong communication skills
  • Passion for fashion luxury
  • Fluency in English, any additional languages would be advantageous

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

  • Full time
  • 欧洲
  • United Kingdom
申请

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