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ALEXANDER MCQUEEN Retail Operations Specialist

Alexander McQueen - Regular
NEW YORK - United States of America

Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen. The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity. Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition and modernity. Under the creative direction of Sarah Burton, the house produces critically acclaimed collections, driven by unparalleled vision and respect for craftsmanship. Burton was made Head of Design for womenswear in 2000 and was appointed Creative Director in 2010. The luxury brand was founded by Lee Alexander McQueen in 1992. Among the greatest fashion designers of his time, the legacy of his work lives on.

Your opportunity:

Alexander McQueen is looking for a Retail Operations Specialist reporting to the Senior Retail Operations Manager.

The Retail Operations Specialist will partner the Senior Retail Operations Manager, supporting and guiding the direction of the retail function in the Americas, and closely partnering the Store Managers to ensure the stores are operating efficiently and effectively and within Company policies and guidelines.

The Retail Operations Specialist will support the retail function, ensuring that our store locations are maintained to the highest levels and that our brand image is consistently represented by the in-store environment, resulting in the Alexander McQueen client experience. The Retail Operations Specialist understands the entire retail function and seeks opportunities to assist in developing and grow the retailing possibilities for the brand.

How you will contribute:

Retail Operations:

  • Assists in defining best practices and policies and procedures for store teams to follow
  • Prepares store for audits to ensure store teams are following set policies and procedures
  • Assists in defining back of house optimization and monitors to ensure that stores are acting in accordance
  • Assists on store emergencies to ensure repairs and service are executed in a timely manner
  • Acts as a point of contact for all store operational issues, escalating to Retail Manager where needed
  • Assists in seeing through the after sales process and assisting store teams in ticket management

Client Experience:

  • Assists in seeing through the after sales process and assisting store teams in ticket management
  • Ensures that staff uniforms are ordered and distributed in a timely manner

Stock & Inventory:

  • Supports the annual inventory checks across all stores by partnering with Kering Inventory Control
  • Supports stores with weekly cycle counts and reconciliations
  • Assists in overseeing in store damaged stock and repair or disposal processes
  • Monitors and follows up on negative-on-hand and outstanding consignments
  • Monitors store to store transfer and ensures return of unsold goods
  • Monitors consignments to clients and ensures follow up and return of unsold pieces

Logistics & Supplies:

  • Streamlines ordering of supplies and seeks cost saving alternatives
  • Follows up on shipping or logistic issues when required to support retail teams

New Store Openings:

  • Assists in operational structure for new stores and back office set up
  • Assists with store teams on back of house processes and procedures

Training & Support:

  • Assists with training and knowledge on all aspects of retail operations
  • Answers store questions on Retail systems and supports the delivery of any training as needed
  • Coordinate any training supplies and materials as necessary


Who you are:

  • 2+ years relevant experience supporting a retail business
  • Ability to be flexible with regular travel and occasional weekend or evening shifts
  • Experience of delivering & establishing high standards of customer service
  • Highly organized and has strong attention to detail
  • Is strategic and able to consider the wider business impact of decisions
  • Highly motivated and is able to work independently or as part of a team
  • A highly talented and creatively driven individual with a successful performance record and a demonstrated ability to deliver retail excellence
  • Personal style: high level of energy, creativity, intellectual integrity, openness, directness, and resiliency is essential.
  • Ability to quickly establish strong credibility with team members and external resources
  • The ability, drive and desire to deliver outstanding results
  • Sound analytical and organizational skills

This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.  

  • Full time
  • 北美
  • United States of America
申请

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