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BALENCIAGA Client Engagement Coordinator | New York, NY

Balenciaga - Regular
NEW YORK - United States of America

Role Description: Responsible for the coordination of the Balenciaga client engagement strategy in the Americas region. The main objective is to support the stores by developing a client-oriented mindset, supporting Store Management with clienteling training, implementing clienteling tools and programs, and providing client analysis and reports.

Key Accountabilities:

  • Work in close collaboration with the Client Engagement Manager along with Store Management to identify client development opportunities and clienteling training needs in accordance with the brand values and codes of the House
  • Work in close collaboration with the Client Engagement Manager along with Store Management to analyze monthly store dashboards and follow-up on KPIs to achieve business objectives
  • Run specific CRM reports or client analysis as needed to deliver key insights and set-up actions to support the business
  • Coordinate 360° client action plans for launches, local campaigns, and store transformations, in accordance to Global Client Engagement guidelines, working together with the Merchandising team, Training and store teams
  • Partner with the Client Engagement Manager to track and measure the impact of all retail events, local campaigns, client journey programs and other activations to ensure a relevant follow-up, set-up targets, gather quantitative and qualitative feedback from stores
  • Be an expert in the Kering clienteling application and analytic platforms, monitor all relevant KPIs to measure usage and next steps for development
  • Support and train store teams in the implementation of the Kering clienteling application, collect needs and share best practices between store teams
  • Ensure teams understand client KPIs and segmentation to reach targets
  • Ensure in-store data collection steps and client privacy protection are properly implemented, conduct trainings
  • Manage data quality deduplication, manual database cleaning and merge requests
  • Support Luce account creations for new stores, SA reassignments, and escalating Luce IT tickets

Job Requirements:             

  • Minimum 2 years’ experience in client development, CRM, events or other similar positions in luxury retail fashion industry
  • Business oriented, numerate and confident in managing database, and conducting data analysis
  • High understanding of luxury environment & highly client oriented
  • Strong in needs analysis, program development, facilitation, planning and organizational skills.
  • Mature, confident, positive mindset, self-motivated and excellent people skills to work with different cultures and all levels of staff
  • Ability to work a flexible schedule based on business needs including but not limited to travel at minimum 20% of the year and to work with limited resources
  • Excellent communication skills
  • Proficiency in Microsoft Office and comfortable navigating both Apple products and PC based applications
  • Full time
  • 北美
  • United States of America
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