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GUCCI Associate Store Manager - Boston Copley Place

Gucci - Regular
Massachusetts - United States of America

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

Assist the Store Manager to lead and direct all activities required to achieve store business objectives; included but not limited to Client Development and Experience, Human Resources Management, Operations, Loss Prevention, and maintain Gucci Visual Standards while driving employee engagement. The Store Manager will serve as a “Gucci Ambassador” by promoting the philosophy and values of the brand.

Key Accountabilities

Business Leader

  • Work with the Store Manager to lead the sales and operations functions of the store to consistently achieve sales budget objectives;
  • Fully support and align with all key business initiatives and new product launches;
  • Strong grasp on KPI’s and ability to strategize when performance standards are not met;
  • Implement Action Plans, previously agreed upon with the Store Manager, to develop sales for each product category and client segment;
  • Work with the Store Manager to implement clear objectives to the store team and monitor individual productivity, cross selling, and client development;
  • Lead and support Company and local events and product launches ensuring client attendance and sales results are met;
  • Remain current on all industry news, technology, and key competitors;
  • Model Gucci image through appropriate wardrobe and presence.

Client Development

  • Ensure the achievement of business objectives while developing a top client strategy;
  • Ensure the implementation and development of company CRM initiatives;
  • Capture client data to increase and retain client loyalty.


  • Controls workflow through successful planning and delegation;
  • Maintain thorough understanding and enforce all policies and procedures. Ensure team adherence to all company operating, HR, and security procedures;
  • Ensures maintenance of inventory accuracy and set up quantitative targets related to inventory control;
  • Assist the Store Manager in maintaining and submitting all payroll records for all boutique employees;
  • Maintain visual merchandising standards.

Talent Management

  • Work with the Store Manager to conduct monthly coaching/counseling sessions with employees to review performance and provide timely feedback;
  • Oversee annual performance appraisal process for all store employees;
  • Work with the Store Manager to attract, recruit, and retain a high performing team.  Build a talent pipeline through networking and competitive shopping;
  • Ensure a consistent and branded onboarding experience for all new employees;
  • Ensures Human Resources processes are adhered to in collaboration with the Corporate HR team;
  • Facilitate training in collaboration with the Corporate Training team on new product launches and new brand initiatives.

Job Requirements

  • Minimum of 5-7 years of sales management experience in retail, luxury retail, or service related industry;
  • Bachelor’s Degree is preferred;
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
  • Ability to manage multiple tasks in a fast paced environment;
  • Proficiency with  Microsoft Office software  including Word, Excel, PowerPoint, Outlook;
  • Commercial awareness and strong business acumen;
  • Strong  verbal and written communication skills and excellent organizational skills;
  • Passion for the Fashion Industry;
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays.


  • Full time
  • 北美
  • United States of America


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