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GUCCI Regional Operations Manager - Mid-Atlantic

Gucci - Regular
Illinois - United States of America

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

Retail Operations, as part of the retail team, supports one of the most critical departments as the main link to support ongoing business growth while adhering to all Gucci policies and procedures.  Based in Chicago, the Mid-Atlantic Regional Operations Manager role provides the proper assessment and implementation of in-store processes and policies in the Mid-Atlantic region to ensure productive selling environments, while keeping the company and brand image at the highest standard.  Full compliance maintained and managed, while keeping in mind front of house (FOH) and back of house (BOH) productivity and the client experience.

Key Accountabilities

Policy & Procedures

  • Ensure all stores are adhering to all Gucci America local and worldwide policies and procedures;
  • Consistently review and identify any critical areas that require additional guidelines;
  • Provide prompt resolutions for store inquires;
  • Utilize all existing tools to support the stores (i.e. checklists) as well as identify necessary future action planning to ensure most efficient FOH and BOH experience;
  • Ensure the proper use of all digital tools as it relates to retail operations; 
  • Conduct in-store operations training for new store managers;
  • In a leased environment, adhere to the specificities as outlined by the respective business agreement and leased policies.

New Projects (strategy & implementation) 

  • Take lead when necessary on local or global project initiatives including defining proper business requirements, key stakeholders and deadline adherence;
  • Identify opportunities in which a program or procedure is needed to improve daily operations and productivity as it relates to FOH and BOH process flows;
  • Provide prompt resolutions for store inquires;
  • Ensure timely follow up on any new project implementations or initiatives.

Store Openings, Renovations & Relocations

  • Coordinate activities to operationally prepare for store openings/renovations/relocation activities to ensure smooth opening and proper dissemination of information to key departments; 
  • Support the onboarding of all new Store Directors when possible in collaboration with the Regional Director.

Key Requirements 

  • At least 5 years of experience in a multi-store support role and in a fast-paced, luxury fashion environment; 
  • Proficient experience in building material, using multitude of platforms and tools, that can be easily facilitated at store level;
  • Decisive and able to collaborate effectively with a team to develop strategies; 
  • Experience in working closely with Store Planning, merchandising, Finance, MIS, Loss Prevention, Consumer management and Training;       
  • The ability to direct a team through change management; 
  • Good project management skills; 
  • Strong business acumen, highly analytical, able to present and promote ideas; 
  • Experience in logistical planning, development of processes and policies;
  • Proven to be a strategic thinker and focused on the end results;
  • Strong communication and writing skills;
  • High Proficiency: in Excel and PowerPoint.
  • Knowledge of SAP.

EOE M/D/F/V

  • Full time
  • 北美
  • United States of America
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