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GUCCI TIMEPIECES & JEWELRY Client Advisor - Holt Yorkdale (Part Time)

Gucci - Regular
TORONTO - Canada

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

The Gucci Group Watches and Jewelry (GGW) Part-time Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a “GGW Ambassador” by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.

Key Accountabilities

  • Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
  • Provide an exceptional customer service experience by exceeding clients’ expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
  • Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales;
  • Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
  • Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
  • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
  • Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;
  • Contribute to upholding the visual display of all products in accordance with GGW visual standards;
  • Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room;
  • Adhere to Gucci uniform standards and guidelines;
  • Follow all company policies and procedures.

Key Requirements

  • 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
  • Proven ability to drive and exceed individual and store results;
  • Proven ability to build lasting relationships with customers and colleagues;
  • Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;
  • Strong organization and follow-up skills are essential;
  • Accuracy and attention to detail needed;
  • Candidate should be team-focused with a desire to collaborate effectively;
  • Ability to work in a fast moving and dynamic environment;
  • High flexibility and ability to adapt to different customers;
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

Key Behaviors

Explore

Considerate Thinker

  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

  • Actively gets things done, raising the bar for performance and taking accountability for own actions

Agile Advocate

  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

  • Builds trust-based relationships across boundaries and encourages collaboration
  • Adapts own style to communicate impactfully

People Enabler

  • Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness

Build

Continuous Learner

  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

    EOE M/D/F/V

    • Part time
    • 北美
    • Canada
    申请

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