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    03/01/2024

    ALEXANDER MCQUEEN Store Manager, Livermore Pop-Up Outlet (Opening May 2024)

    Alexander McQueen - Regular
    LIVERMORE - United States of America

    Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

    At Alexander McQueen, we live and breathe a culture defined by our key Behaviors:

    • Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
    • Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
    • Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
    • Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  

    How will you contribute?

    We are currently seeking a Store Manager to oversee our Livermore Pop-Up Outlet, which is scheduled to be open from May 2024 to March 2026. The Store Manager will report to the West Coast Retail Director.  

    Key Objectives & Targets

    • Develop and oversee best in class standards for the store’s talent and performance, determine strategic goals for the team aligned with store sales, KPI and CRM targets
    • Coach and deliver a consistent client experience, ensuring retail standards and ceremony steps are upheld through a strong sales floor presence
    • Partner with corporate functional partners to improve in-store awareness and execution including but not limited to: CRM, retail operations, retail training, merchandising and HR

    Store Standards and Customer Care

    • Provide exemplary customer service and resolve customer situations diplomatically, abiding to all brand policies
    • Adhere to and maintain the brand’s visual merchandising guidelines
    • Ensure best possible management of stores upkeep and maintenance, surveying and highlighting any necessary building work, cleaning & other action is communicated and resolved
    • Set annual and monthly goals for the selling team and ensure all team members provide exceptional service through in-depth knowledge of brand, collections and products and behavioral development
    • Ensure all team members are communicated relevant brand updates and initiatives in a timely manner

    Manage Store Operations & Budget

    • Ensure all opening and closing procedures are handled correctly
    • Ensure all staff are trained on POS functionality and cash procedures
    • Manage store operations in the most effective way whilst minimizing costs through; headcount and operating costs including; couriers/postage/ alterations & any other outsourced work


    Managing Stock Control

    • Review inventory health reports weekly to promptly resolve receiving discrepancies, inventory adjustments, negative on hands, etc.
    • Oversee store staff to ensure that they adhere to inventory management guidelines/practices; including stock take & consignment procedures
    • Meet brand inventory accuracy and shrink requirements through oversight of cycle counts, COG management, and loss reporting
    • Receive and merchandise deliveries in a timely manner and ensure all stock areas are kept orderly and accessible


    Personnel Management

    • As the key member of the management team, you will lead and motivate staff by being a role model
    • Analyze traffic patterns and develop store schedules one month in advance, monitoring coverage needed to provide the expected level of client experience
    • Identifying performance issues and managing them in the moment, seeking advice from the Director/VP Retail and HR department where necessary
    • Taking ownership of the recruitment process, seeking authorization to recruit, sourcing candidates and conducting interviews in line with group standards
    • Conduct in-store training including; coordinating the induction of new staff into the store, product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is to the high standard we require
    • Carry out yearly appraisals for all staff, following the Company’s procedure and providing constructive and comprehensive feedback, as well as setting individual objectives for development
    • Provide regular updates to staff on business performance, and new initiatives

    Salary Range: $100,000 – $110,000 per year


    Required Skills:

    • You will be able to demonstrate the desired Alexander McQueen behaviors 
    • At least 3+ years of experience in a luxury retail managerial position
    • Experience managing 5+ direct reports
    • Ability to effectively create, manage and adhere to deadlines
    • Familiar with key retail performance indicators
    • Advanced organizational skills, writing and communication skills
    • Expertise in Microsoft Office 365 Suite
    • Comfortable and savvy with computer technology, including PC and iOS devices
    • Travel approximately 10% of the time
    • Ability to lift 25+ lbs.

    Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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