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BALENCIAGA Sales Associate (Melbourne, Chadstone)

Balenciaga - Regular
Melbourne - Australia

Job Title : Sales Associate (Melbourne, Chadstone) Reports To : Store Manager Location : Melbourne, Chadstone JOB SUMMARY/PURPOSES: Significantly contributes to the store sales, by providing Balenciaga signature to all internal and external clients, supporting the management team and representing Balenciaga brand and image. He/she embodies Balenciaga behaviors and engage clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES
 

A BUSINESS DEVELOPER

  • Maximize sales and provide excellent client and after-sales service
  • Achieve sales targets, quantitative and qualitative goals and KPIs
  • Closely work with stock team to ensure product rotation
  • Provide high quality relevant feedbacks regarding and requested report to the Management
  • Deal with and report all delicate situations regarding client complaints to the Department Manager and/or consistently Associate Store Director
  • Keep inform on market, fashion trends and business environment by regularly mystery shop local competitors

A TEAM PLAYER

  • Participate in maintaining a positive work environment
  • Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
  • Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
  • Facilitate teamwork in all situations by assisting colleagues in order to provide client experience and achieve goals
  • Participate in achieving sustainability goals

A BRAND PROMOTER (CLIENTS)

  • Behave in compliance with the standards of Balenciaga services, image and values
  • Promote the brand’s culture internally and externally and guarantee excellent client experience
  • Inspire clients by embodying the Balenciaga Universe
  • Ensure seamless Omnichannel Client journeys
  • Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
  • Give tailor-made advice, listening clients’ expectations and answering requests
  • Ensure that the image of the Store is in line with corporate standards
  • Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising Standard
  • Execute product presentation guidelines
  • Actively develop new clients and consistently strengthen existing client relationships
  • Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
  • Create and update client portfolio consistently on Luce app
  • Engage the clients by building authentic and long-term relationships, from the welcoming step to after-sales assistance
  • Follow the guidelines provided by HQs regarding the Client journeys and loyalty program, including welcome and treatments
  • Ensure that the image of the Store is in line with corporate standards
  • Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising Standard
  • Execute product presentation guidelines
  • Actively develop new clients and consistently strengthen existing client relationships
  • Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
  • Create and update client portfolio consistently on Luce app
  • Engage the clients by building authentic and long-term relationships, from the welcoming step to after-sales assistance
  • Follow the guidelines provided by HQs regarding the Client journeys and loyalty program, including welcome and treatments

A PROCESS SUPPORTER

  • Support the Management in all the store processes compliance and follow-up
  • Process client transactions at the cash desk (in-store and distant sales)
  • Promote and execute omnichannel services in store
  • Receive and process store deliveries
  • Prepare and organize deliveries and shipments to clients
  • Execute and follow up of all processes related to Retail Excellence (front, back of house and team)
  • Contribute to front and back of house operations (stock control and inventories)
  • Challenge current processes to ensure efficiency and effectiveness in your department
  • Adhere, keep informed and follow-up on all processes and guidelines

QUALIFICATIONS

  • Diploma and above in any discipline with 1 - 3 years relevant experience in luxury retail industry
  • Excellent communication and interpersonal skills
  • Adaptable, multi-tasking, self-motivated, and open-minded team player
  • Strong sense of responsibility and team spirit
  • Ability to work under pressure in a fast-paced environment
  • High sensitivity to clients’ experiences and loyalty
  • Product and Fashion sensitivity with good knowledge of fashion trend
  • Good command of both spoken and written English
  • Good PC skills such as MS Office and other digital tools
  • Full time
  • 澳大拉西亚 / 南太平洋
  • Australia
申请

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