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GUCCI Store Support

Gucci - Regular
Melbourne - Australia

About us Through our new contemporary vision at Gucci we are inventing a wholly modern approach to fashion and redefining luxury for the 21st century. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfill your potential and creativity. We are currently seeking a Store Support as part of our dynamic team in Australia.

Your opportunity

The role of Store Support reports directly to the Store Operations Manager and/or Associate Store Operations Manager and is responsible for executing all back of house and customer service duties, including but not limited to the duties listed below. This role also must achieve back of house efficiency whilst working and complying with all Gucci and Kering policies, procedures and guidelines

How you will contribute

  • Work with management team to understand sales trends and arrange back of house stock is easily accessible
  • Ensure product labels are constantly maintained to reflect accurate stock positioning, including but not limited to sizing segregation, style segregation, department and functionality
  • Ensure product locations are consistently updated on LUCE
  • Ensure that pathways and stock accessibility is clear from rubbish, left over stock, cartons
  • Assist to complete the sku capacity report seasonally or as directed by your line manager, in order to maximise efficient use of available space
  • Enhance client experience by ensuring Client Advisors are able to access correct stock, in a timely manner
  • Ensure stock is unpacked, neat and tidy with correct skus attached
  • Neatness and tidying of all back of house areas including merchandise and non-merchandise (VM tools, packaging, stationary, hospitality orders, uniform etc)
  • Manage the ordering process for non-merchandising tools as approved by your management
  • Ensure instore devices (iPads, scanners etc) are working accurately, raising tickets with KeringConnect when required
  • Ensure that inbound and outbound shipments have accurate tickets
  • Ensure that physical stock is matching with bill of lading (packing list)
  • Ensure that number of cartons received matches number of cartons dispatched
  • Ensure all tickets match physical items with accurate current commercial pricing as per the relevant inventory system
  • Complete price event tasks (including printing price event tickets, updating tickets, matching quantity of tickets printed to the quantity of stock on hand, etc.) meeting deadlines
  • Ensure that cycle counts (by department)and investigations are constantly conducted and thoroughly investigated, completing these on average four times a week. Send all completed investigations and cycle counts, after consulting your direct line manager, to the appropriate inventory controller in Finance and complete follow up as required
  • Accurate participation, preparation and investigation of bi-annual stocktakes
  • Investigation and rectification of inventory discrepancies, including highlighting inventory inaccuracies including negative stock on hand to your direct management immediately
  • Accurately action store to store (STS) transfer requests and consolidations, based on merchandising guidelines as well as ensuring appropriate approvals are obtained if required, meeting required deadlines
  • Highlight all issues and discrepancies immediately to your direct manager

Who you are

  • Previously worked in a retail support position (back of house, inventory, delivery, etc.)
  • Prior customer service experience desirable
  • Previous experience in a similar role, ideally from a high-volume retail or service-based industry preferably in the luxury environment
  • Proven strong operational performance within a high volume and high turnover retail environment, leading a team. Other relevant service sector experience may be considered.

Why work with us?

This is a great opportunity to join the Gucci adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • 澳大拉西亚 / 南太平洋
  • Australia
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