GUCCI - Store Operations Manager (São Paulo)

Gucci - Regular
SÃO PAULO - Brazil

Role Mission To oversee and drive the Back Office Department business goals in line with corporate policies and procedures ensuring a smooth run of the store. To support the adequate integration and optimization between back-office and front office. To provide process improvement initiatives that are necessary to improve the operational efficiency of the business.

Key Accountabilities

Stock control

Owner of stockroom organization and lead of the stock team
Develop and maintain positive relationships with the team
Ensure that effective communication is maintained with the Managerial team and Gucci corporate team
Manage organization of stock in accordance with Gucci directives and procedures (style, size and color)
Ensure receipt, quantities, tagging, deliveries of products, articles, and supplies in a timely manner
Ensure replenishment is done hourly and accurately
Control and supervise transfers and all other operations in a timely manner
Supervise the flow of goods between storage and the shop floor, prepare and control arrangement of articles
Ensure orders and stock levels of stationary, drinks and packaging orders and stock levels
Plan and undertake inventory operations, and be a stakeholder in monitoring loss-prevention and unknown mark-downs
Liaise with the operations/Inventory Control team

Till

Owner of cash desk organization and lead the cashier team
Develop and supervise cashier duties
Check sales reports and make sure transactions are done correctly
Check discrepancies regularly and to be able to rectify them when possible
Liaise with accounts and finance department

After sales

After Sales consignments control
Keep track of damage location, transfers
Keep track of what goes to the repair centre. Shipments to/from repair centre
Follow up on communications to and from the repair centre
Make sure items are collected by customers
Follow up on pending credit notes
Inventory control of After Sales tools.

Facility

Be the point of contact with the corporate Facility team for all the related issues (refurbishments, set up for special events etc.)

Team Management

Ensure a strong level of awareness in regard to store operations and policies
Ensure that the whole team is constantly updated about all in-store procedures providing training if needed
Manage the good performance of the Back Office team

Key Requirements

At least 3 years of experience in a similar role
Fluent in English
Highly committed to the Gucci brand and with a strong passion for opportunity presented
Strong analytical, interpersonal and communication skill