Position            :  Assistant Store Manager

Department                :  Retail Operations

Reporting To      :  Store Manager

Role Mission

·       To support the Store Manager in implementing his/her mission in managing the store, and deputize in his/her absence

·       Optimize sales through effective implementation of business strategies set by the Store Manager

Key Accountabilities

1.      Staff Management

-        Support Store Manager in the implementation of training programs, evaluation and motivation of staff in order to achieve sales objectives 

-        Identify any staff development needs and communicate to Store Manager

-        Maintain effective and regular communication with Supervisors/Senior Sales staff in order to ensure complete delivery of missions set by Store Manager

-        Monitor and implement staff scheduling as defined by Store Manager

-        Assume staff consultation and coaching duties as necessary

2.     Inventory Management

-        Monitor and review stock level together with customer needs/buying trends, and advise Store Manager of any suggestions necessary to increase sales

-        Conduct daily audit of stock management including merchandise receipt, transfers and sales

-        Review both in-store and window visual merchandising on a regular basis, and supervise appropriate merchandise mix

3.     Store Maintenance

-        Ensure proper visual merchandising is maintained according to Balenciaga guidelines, both in the window and in-store displays

-        Monitor store cleanliness both on and off the sales floor, and ensure Balenciaga housekeeping guidelines are met

4.     Sales & Service Management

-        Monitor staff performance to ensure that excellent customer service is maintained

-        Implement action plans set by Store Manager to develop sales for each product category and clientele

-        Be aware of local trading environment and its impact on our sales, including competitors’ trading activities

5.     Administrative Management

-        Ensure all company information received from Store Manager is communicated to staff as appropriate

-        Produce routine reports (weekly, monthly) as required by Store Manager

-        Assist Store Manager in ensuring various aspects of store operation duties are complete and in order (reporting, sales reports, bank-in, store expenses etc.)

-        Deputize Store Manager in his/her absence in all facets of store operation and execute all required administrative duties

6.     Communication and Reporting

-        Provide Store Manager with reviews and updates on various issues relating to staff management matters

-        Discuss with Store Manager any suggestions relating to business issues in order to facilitate improvement in store operation

-        Obtain prior approval from Store Manager of any changes in store operating procedures or tasks deemed necessary

OTHER DUTIES

Perform other duties as required by Store Manager