Position                :  Assistant Store Manager

Department           :  Retail Operations

Reporting To         :  Store Manager

Role Mission

• To support the Store Manager in implementing his/her mission in managing the store, and deputize in his/her absence

• Optimize sales through effective implementation of business strategies set by the Store Manager

  Key Accountabilities

Staff Management

• Support Store Manager in the implementation of training programs, evaluation and motivation of staff in order to achieve sales objectives 
• Identify any staff development needs and communicate to Store Manager
• Maintain effective and regular communication with Supervisors/Senior Sales staff in order to ensure complete delivery of missions set by Store Manager
• Monitor and implement staff scheduling as defined by Store Manager
• Assume staff consultation and coaching duties as necessary

Inventory Management

• Monitor and review stock level together with customer needs/buying trends, and advise Store Manager of any suggestions necessary to increase sales
• Conduct daily audit of stock management including merchandise receipt, transfers and sales
• Review both in-store and window visual merchandising on a regular basis, and supervise appropriate merchandise mix

Store Maintenance

• Ensure proper visual merchandising is maintained according to Balenciaga guidelines, both in the window and in-store displays
• Monitor store cleanliness both on and off the sales floor, and ensure Balenciaga housekeeping guidelines are met

Sales & Service Management

• Monitor staff performance to ensure that excellent customer service is maintained
• Implement action plans set by Store Manager to develop sales for each product category and clientele
• Be aware of local trading environment and its impact on our sales, including competitors’ trading activities

Administrative Management

• Ensure all company information received from Store Manager is communicated to staff as appropriate
• Produce routine reports (weekly, monthly) as required by Store Manager
• Assist Store Manager in ensuring various aspects of store operation duties are complete and in order (reporting, sales reports, bank-in, store expenses etc.)
• Deputize Store Manager in his/her absence in all facets of store operation and execute all required administrative duties

Communication and Reporting

• Provide Store Manager with reviews and updates on various issues relating to staff management matters
• Discuss with Store Manager any suggestions relating to business issues in order to facilitate improvement in store operation
• Obtain prior approval from Store Manager of any changes in store operating procedures or tasks deemed necessary

  OTHER DUTIES

  Perform other duties as required by Store Manager