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ALEXANDER MCQUEEN Store Manager

Alexander McQueen - Regular
Central Singapore - Singapore

SUMMARY To be primarily responsible for the management of the boutique, the staff within it and the stock. This will include personnel, management, exceeding defined business targets whilst working within given budgets and building the brand image through sales. ESSENTIAL DUTIES AND RESPONSIBILITIES Sales Objectives & Target - To aim to exceed all sales targets set by the Company and ensure that all targets are met by constantly building and maintaining a strong client base - To analyse sales figures and CRM activities to devise and develop immediate & long term goal plans; execute strategies for sales generation in order to meet monthly goals - To oversee in-store promotional displays and customer events, liaising with visual merchandising and press department where necessary Store Standards and Customer Care - To liaise with your team, other relevant colleagues and customers in order to identify and resolve urgent issues - To showcase exemplary customer services and resolve customer situations diplomatically, whilst abiding to Brand policies Manage Stock Control - To review seasonal orders with sales associates to ensure full merchandise potential to retail buying office - To go through business recap with sales associates focusing on sell through People Management - As the key member of the management team you must lead and motivate staff by being a role model and setting an exceptional example to all staff - To identify performance issues and manage them to ensure the Company’s obligations are met to make sure fair and consistent processes are followed - To conduct in-store training including; coordinating the induction of new staff into the store, product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is up to standard - To carry out yearly appraisals for all staff and provide constructive and comprehensive feedback, as well as setting individual objectives for development QUALIFICATIONS - Minimum 8 years experience where 2 years in managerial level in store management in luxury fashion brands - Computer literate, including excellent knowledge of Microsoft Office applications - Good command of English - Comfortable multi-tasking and able to prioritise tasks - A good communicator with the ability to interface regularly with internal and external personnel at all levels

  • Full time
  • Asia
  • Singapore
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