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BALENCIAGA Senior Operations Officer

Balenciaga - Regular
Kowloon - Hong Kong

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail Operations: Supports the sales process – puts displays in place, keeps stock level inventory, payment transactions, fitting or garment alterations. Sub-Job Family Description - Retail Operations: Coordinates operational activities of stores. Monitors the flow of products and ensures the store is kept well stocked. Supports store projects (changes in opening and closing times, renovations or relocation, etc.) Liaises with necessary departments to coordinate an action rollout plan within deadline and budget.

ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Assist in managing Hong Kong and Macau stores’ daily operation flow
•    Analyze the stores commercial performances through conducting various sales analysis and productivity reports
•    Prepare sales plan and target in collaboration with other departments
•    Ensure every store expense are well-justified and maintain within planned budget
•    Manage the inventory status and delivery control 
•    Act as Lead from Retail to liaise with Client Engagement on related project and manage LUCE clienteling tool
•    Assist on roll-out of any retail projects to enhance store performance and client experience
•    Provide administrative support to store and act as the bridge between the stores and head office
 

QUALIFICATIONS
•    Bachelor degree or above in fashion, Business Administration or equivalent
•    Minimum 3-5 years of relevant operations experience, luxury industry is highly preferred
•    Proficient in MS Office. Advanced user of Excel is a must
•    Excellent analytical, presentation and communication skill
•    Well organized, self-motivated as well as a good team player 
•    Good command of both spoken and written English and Chinese

  • Full time
  • Asia
  • Hong Kong
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