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BALENCIAGA Supervisor

Balenciaga - Regular
Taipei City - Taiwan

Job Description

  • Summary

    Role Description

    Ensures the achievement of the store business objectives (sales, profitability, cost control, etc.), as well as to promote and enhance the Balenciaga brand, in line with corporate policies and procedures. This will include personnel management, exceeding defined business targets while working within given budgets and building the brand’s image through sales.

    The Store Manager is a Brand Ambassador who, along with accomplishing the business goals of the retail operation, represents Balenciaga with all external parties in the local market.

    Job Description

    General Responsibilities

    • Key Accountabilities:
      • Ensures achievement of sales goals by constantly following up, defining and initiating action plans to reach targets, monitoring/maintaining stock levels (of key products especially) in partnership with corporate buying team.
      • Opening and closing of the store.
      • Ensure stockroom is organized and is set up properly so staff can easily access merchandise.
      • Oversee day-to-day operations of store.
      • Work towards balanced strengths in sales, operations, merchandising and personnel management.
      • Establishes and implements Action Plans, in agreement with corporate and direct supervisor, to develop sales for each product category and client segment.
      • Ensures the achievement of business objectives, in particular by giving personal attention to top clients, and implementing activities and strategic projects (like local store charity events, etc.), keeping in constant connection with corporate functions. Demonstration of sales leadership is a constant motivator for sales teams and shows by example highest service quality and promotion of customer loyalty.
      • Maintain great interpersonal skills to ensure clear, effective communication with all Departments, stores, colleagues and staff.
      • Ensure that Customer complaints and feedback are handled appropriately and in a timely manner.
      • Enforces the implementation and development of CRM initiatives to develop a clientele network for the store.
      • Support/follow/implement/enforce store operations manual at all times and provide feedback on any updates/changes that might become necessary.
      • Maintain a cost conscious approach when suggesting initiatives, when reviewing bills and when making expense decisions. Protecting the bottom line of the company and its sales are paramount to the success of any retail initiative.
      • Enforce all sustainability policies that are implemented by the company both locally and globally.
    • Team Management:
      • Ensures HR processes management is done in co-operation and in line with US Shared Services Human Resources.
      • Responsible for training and development of the staff; provide monthly one on one sessions with staff.
      • Work in and promote a team oriented environment that will foster their growth.
      • Display strong leadership skills by leading by example.
      • Consistently show a positive attitude & take responsibility for own actions.
      • Guide the team to be results-driven and provides constant coaching to all its members.
      • Encourage transparency and open communication.
      • Implement and review store policies/procedures on a regular basis and ensure staff adheres to them.
      • Provide in the moment and formal feedback based on observations. Share observations and next steps with direct report. Managers are the eyes and ears for the company.
      • In partnership with Store Manager / Direct Report provide training to new hires and provide continuous and specialized training, as needed, to support staff.
      • Manage and maintain current programs for optimal sales performance practices, including training books, communication binders, bulletin boards, holds and damages, schedules and backroom organization.
      • Hold morning information, motivational, Think Tank meetings in partnership with management team.
      • Enforces company’s expectations and image standards on physical presentation of all employees: cleanliness, uniform condition/maintenance, hair/make-up/jewelry requirements, etc. 
      • Ensures the development of motivation, sense of belonging and business involvement of all store employees.
      • Identifies valuable employees for future growth opportunities within the store or the organization.
    • Administrative Management:
      • Process Payroll as directed by the company.
      • Maintain store schedules.
      • Ensure staff adheres to attendance and punctuality.
      • Ensure that petty cash & check reconciliation is processed correctly each month and submitted prior to due date.
      • Maintain the accuracy of the Customer database, ensure that your team is entering all client data in a timely and accurate manner.
    • Stock, Inventory & Loss Prevention Management:
      • Supervision of logistics and stock management, partnering with Assistant Store Manager, for the following tasks:
        • Ensure store shrinkage by partnering with the Stock Associate / Operations Manager / Sales Team through sound operational execution.
        • Prepare, implement, and execute scheduled inventory in partnership with shared services/loss prevention.
        • Cash Registers & Safe: Ensure that the registers and safe are functioning properly and enforce back of house standards for cash/change accuracy along with timely bank deposits.
      • Oversee shipping / receiving department; ensure goods are received and placed on floor quickly and accurately, clients’ purchases are shipped out in a timely manner, and inter-store transfers are processed correctly in a timely manner.
      • Ensure that the monthly Store Reconciliation and Negative On-hand is completed accurately and submitted on time, in partnership with the Store Manager / Store Operations / Stock Associate/ Loss Prevention.
      • Secure all PCI, personal credit information of clients in the store safe.
    • Visual Management:
      • Enforce implementation of visual display and merchandising according to company’s standards.
      • Review Display Portal regularly to familiarize yourself with the visual displays of Balenciaga stores around the globe.
      • Ensure that all company information related to visual standards, received from Store. Manager and Corporate is communicated to the team as needed.
    • Store Maintenance Management:
      • Ensures that maintenance is carried out along with the intervention of the responsible corporate structures when necessary.
      • Oversee daily cleaning and physical up-keep of the inside and outside the store.
      • Fixtures, shelving, carpeting, lighting, and supplies: Maintain highest standards in the functioning, presentation and maintenance of store property.
      • Communicate needs for new fixtures, landscaping, floor/carpet cleaning as needed.
      • Ensure proper levels of supplies are on hand at all times.
      • Oversee all maintenance and repair calls to ensure quality meets company standards.

    Please note that although this document tries to give you an indication of the responsibilities of the position, this is not an exhaustive list of the duties. More tasks may be required by the business in the ever changing retail environment that our industry is built upon.

    Job Requirements

    • Proven experience in a similar role within other fashion luxury companies or proven success as internal/external Store Manager.
    • Ability to manage multiple tasks in a fast paced environment.
    • Proven ability to drive results.
    • Excellent organizational skills.
    • Commercial awareness and strong business acumen.
    • Talent for managing, coaching and developing a team.
    • Strong communication skills.
    • Passion for fashion industry.
    • Strategic vision in order to develop the business and high level of personal performance.
  • Full time
  • Asia
  • Taiwan
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