BOTTEGA VENETA E-Commerce Staff/Specialist

Bottega Veneta - Regular
Tokyo - Japan

Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

REPORTS TO E-Commerce Manager and Director

ROLES AND RESPONSIBILITIES

Website management and maintenance

Examine pages to ensure content accuracy and right behavior on ecommerce website. Share with team and HQ if any errors which need to be fixed.
Edit translation of product and content text, when necessary, by working closely with different teams (merchandising, marketing, QC, retail)
Work with HQ/CS/Kering Support for trouble shooting from both technical and functional perspectives, track tickets and follow up until they are solved.
Work closely with retail operation team on OMNI services; support retail store backend staff, respond to inquiries, liaise with HQ ecommerce operation team or IT support as needed.
Participate ecommerce website testing whenever HQ has renewal and updates; record and track requests/issues with HQ ecomm operation team
Research competitors’ content/functionality at best practice and propose improvements for better UI/UX

Reporting

Prepare daily, monthly, yearly sales reports with ecommerce team members
Monitor changes in product sales by using web analytics and corporate merchandising and BI tools, excel spreadsheet (pivot tables, vlookups, etc) to stay organized, find opportunities for growth.
Work together with HQ MD team for email subscription rate and lost demand

Work closely with logistics team and local warehouse with smooth daily operations, troubleshooting consult with local ecommerce team and HQ ecomm operations team if any issues, create ad hoc analysis to support decision making.

QUALIFICATIONS/REQUIREMENTS