BRIONI Bespoke Ambassador
Brioni - Regular
Hong Kong SAR - Hong Kong SAR
ROLE & MISSION
The Bespoke Ambassador, based in a Brioni key Store, reports hierarchically to the Store Manager and functionally to the Bespoke Manager. He/she is a Sales Advisor specialized in Bespoke and formalwear. In the store he/she is the point of reference for the execution of sales and clienteling action referred to formalwear, with the objective to further reinforce existing clients loyalty to the Brand; the person provides in-store VIP appointments and drive potential external business to recruit new potential customers.
Main activities are related to:
Identifying the potential of the Store, aligning and monitoring his/her Store to deploy the right actions to maximize formalwear business results and KPIs.
Creating, developing and cultivating a network of contacts (hotels, personal shoppers, tour guides, wedding planners) able to bring concrete business results and enhance Brand image.
Working closely with the tailor, manages in-store events, specific in-store clienteling actions and VIP service to approach new potential customers and to maximise the potential of existing customer base.
Regularly reinforcing and following up the Bespoke training, making sure every Sales Advisor knows and applies with confidence the basic of formalwear and Bespoke when interacting with the customer
Maintaining a high level of housekeeping in the Bespoke area, making sure fabrics are updated regulary and mastergarments are maintained; making sure that Bespoke Visual Merchandising standards are maintained consistently.
Collecting feedback - about product, customer, competitors - from the floor and connecting with Bespoke Director to consequently design and deploy Store-specific actions or to make Bespoke processes smoother and more efficient.
Bachelor Degree or similar
At least 5 years of experience in Retail and formalwear
English and local language, another language is a plus
Knowledge of Retail processes, markets, network and competitors
Knowledge of luxury in-store and outdoor customer experience
Knowledge and passion of sartorial culture
Knowledge of Clienteling techniques
Business acumen and customer focus
Planning/Organization and Execution
Impact and influencing
Networking and relationship building
Why work with us?
This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.
Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- Hong Kong SAR