KER Senior After Sales Specialist
Kering - Regular
Hong Kong SAR - Hong Kong SAR
A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2020, Kering had over 38,000 employees and revenue of €13.1 billion.
How you will contribute
Responsible for After Sales daily operation, including: Front Office, Back Office and other After Sales related responsibilities
Continuous update of tickets through the system/ files in order to guarantee the After Sales process traceability end-to-end and to achieve the best KPI
Communicate with regional/ global team on all Repair topics
Monitor, follow-up and to solve complex or long-standing repair problems
Work as a team to meet the team/ Global KPI
Collaborate closely with Retail, Operations, HQ, external vendors team and to provide them the Company’s After Sales policies, guidelines, technical information
Produce and analyze reports on After Sales activities and KPIs for continuous improvement
Who you are
Experience in After Sales Services/customer service
Strong customer orientation and interest in After Sales in general
Fluent written and verbal English, Cantonese, Mandarin
Good knowledge of MS Office
Excellent communication skills including outstanding persuasion and presentation skills, strong decision making
Flexible, multi-tasking and work well under pressure in a fast-paced working environment
Strong attention to detail and accuracy, independent, advanced problem solving skills
Why work with us?
This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- Hong Kong SAR