KERING IT Specialist-End User Support

A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watchmaking: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Christopher Kane, Tomas Maier, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

We are currently seeking a IT Specialist-End User Support who will report to the Greater China EUS Head as part of our dynamic team in Taiwan.

Your opportunity

This position will provide consultation and frontline support services on the global/regional/local business processes and applications to the Taiwan business units.

This position will mainly focus on retail store and back-office processes and applications

How you will contribute

• Understand the business processes and requirements from business users. 
• Analyze and recommend changes in addressing business needs and pain points.
• Monitor service desk quality to ensure the level of services with service management team for store and retail users in Taiwan.
• Coordinate and work with internal/external application vendors on technical design, delivery and support.
• Organize and facilitate application test plans and test cases including technical tests, user acceptance tests etc.)
• Coordinate regular/ store-related projects (e.g. assist with quality testing)
• Develop, coordinate and carry out project-based application training plans, training sessions and training materials
• Update knowledge base for service desk when there are new applications for store staff
• Provide ongoing application system maintenance and problem resolution with internal/external supporting teams.
• Provide Level 2 support on business applications
• Develop and maintain knowledge base of business applications
• Overseas travel may be required
• Other duties and assigned

Who you are

• Understand the business processes and requirements from business users. 
• Analyze and recommend changes in addressing business needs and pain points.
• Monitor service desk quality to ensure the level of services with service management team for store and retail users in Taiwan.
• Coordinate and work with internal/external application vendors on technical design, delivery and support.
• Organize and facilitate application test plans and test cases including technical tests, user acceptance tests etc.)