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ALEXANDER MCQUEEN Store manager

Alexander McQueen - Regular
BERLIN - Germany

Alexander McQueen is renowned for its unbridled creativity and the brand today has become synonymous with modern British couture. Since her appointment in 2010 as Creative Director, Sarah Burton has produced critically acclaimed collections with a focus on handcraft and artisanal techniques. Her ability to marry the design codes of the house with lightness and her own feminine touch has brought a new and personal aesthetic. Part of the Kering portfolio of brands, Alexander McQueen has expanded internationally through both wholesale and retail channels in the past few years, strengthening its positioning within the luxury sector. With a total network of 90 directly-operated Alexander McQueen stores and a strong presence in the world’s most prestigious department stores, the brand’s iconic status continues to grow across the world.

Alexander McQueen is looking for a store manager for the opening of new corners in Kadewe Berlin

Missions :

  • Store sales management: business report, follow-up and application of procedures, till supervision, sales support;  
  • Day-to-day management of the team (individual and group coaching, refocusing interview…) and monthly 1to1 meetings; 
  • Development of customer portfolio: winning new customers, building a network, following up CRM, handling disputes. 
  • Personnel management: management of schedules, uniforms, analysis of human and material needs, recruitment interviews and induction of new recruits (introduction, product training, monitoring, assessment…); 
  • Guarantee the respect of the Retail Excellence program; 
  • Feedback (results, quality…), improvement proposals and action plans; 
  • Positioning and presentation of collections in accordance with the Merchandising policy; 
  • Analysis and follow-up of all sales and budget indicators; 
  • Participation in inventories according to procedure and search for differences; 
  • Follow-up and control of stock statuses, management of restocking; 
  • Management of repairs and rework; 
  • Assuring the management of the after sales service of the corners;  

Profile :

  • Significant experience in team management, in store management and in the sale of luxury products; ability to adapt, strong results orientation
  • Strong service orientation and customer loyalty
  • Ability to manage team, coaching skills to train and motivate her/his daily human resources
  • Excellent communication skills, strong problem-solving skills
  • Excellent knowledge of local customers and the target market
  • Good knowledge of IT tools and a keen sense of product and fashion culture; 
  • Orientation to the service
  • English and German must be fluent and ideally a third language; 
  • Full time
  • Europe
  • Germany
Apply

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