BALENCIAGA Administration Assistant (Harrods)
Balenciaga - Regular
London - United Kingdom
We are currently seeking a Store Administration Assistant who will report to the Store Manager as part of our Harrods team.
To contribute to increase store turnover by participating to the merchandise flow management within the store and strictly follow all internal procedures in terms of logistics.
How you will contribute
Ensure all transactions are put through the till correctly
Ensure any discrepancies are investigated thoroughly and reported to the store manager
Be aware of the company return policy and ensure all exchanges and refunds are authorised
Maintain a high level of communication with clients, colleagues and all members of management
Carry out any administrative tasks for the store manager/assistant store manager
Answer any telephone or email queries on behalf of the store
Be aware of store targets at all times
Replenishment request of consumables
Repairs management – requesting items to be sent back for repair or to order spare parts
Manage all petty cash and store expenses including liaising with the accounts department and following the relevant policies and procedures
Sales support on shop floor when requested by management
Reaching exceptional standards of excellence in customer service
Develop and maintain good product knowledge and an understanding of current trends and informing customers accordingly
Handling customer queries and seeking management advice where appropriate
Ensuring till reconcilliatons are kept up to date
Ensure after sale cases are managed promptly and to a high level of customer service.
Support with the investigation of negative stock on hand items
Support with inter store transfers
Ensuring audit paperwork is on hand and updated – stock counts, voids, over rides
Ensure that staff uniforms are managed and received
Support with collating rotas and staff holiday calendar
At least 2 years of successful experience in a store environment
Rigor, sense of organization and priorities management
Excellent interpersonal skills
Availability, adaptability, sense of service, team spirit
A good knowledge of IT and Excel
A product sensitivity and a strong market and fashion trends knowledge would be an asset
Why work with us?
This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- United Kingdom