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BALENCIAGA - Client Engagement Manager Northern Europe (F/M)

Balenciaga - Regular
Paris - France

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house. While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. Since October 2015, Demna Gvasalia has designed both men’s and women’s collections as the artistic director. The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

Your opportunity

The Nothern Europe Client Engagement Manager deploys the Client Engagement strategy across the store network at regional level. Constantly liaising with Retail Managers and Store Managers, s/he supports store teams by fostering a strong client-oriented mindset and implementing omnichannel client engagement activities, tools and processes to enhance client satisfaction and loyalty, in line with Balenciaga standards and strategic client engagement goals.

How you will contribute

  • Support store teams understanding client segmentation and KPIs

  • Analyze store monthly client KPIs and follow-up with Store Managers

  • Manage specific ad hoc analysis to set-up specific actions to support the business

  • Track and measure the quantitative/qualitative impact of all actions/events

  • Implement Omnichannel Client Engagement strategy in-store

  • Ensure teams develop a privileged relationship with clients and communicate with them in the most relevant way

  • Train the teams on all clienteling programs, events and digital tools (Luce app, digital client card...)

  • Animate store Clienteling Ambassador community by sharing best practices and success stories from other regions/stores to build a client-oriented mindset

  • Define Client action plan per store with targeted actions (ex. product launch, store openings…)

Who you are

    • Able to conceive and drive messages and projects forward

    • Business oriented, confident in managing database/figures, and conducting data analysis.

    • Passion for reporting

    • Excellent skills in Excel/Power Point is a must and overall strong computer skills

    • English is a must

    Why work with us?

     

    This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

    Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

     

    Diversity commitment

     

    Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

    • Full time
    • Europe
    • France
    Apply

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