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BALENCIAGA Department Manager WRTW

- Regular
London - United Kingdom

About us Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the iconic French fashion house defined the concept of modernity and elegance through the mastery of techniques and the use of innovative fabrics. With the appointment of Demna Gvasalia as artistic director of the collections in 2015, he continues to uphold the vision of Cristóbal Balenciaga through his exquisite techniques, masterful cuts and by constantly pushing boundaries. Balenciaga offers women’s and men’s ready-to-wear, handbags, shoes, accessories, eyewear and a fragrance for women, subsidiary of Kering.

We are currently seeking a Department Manager in the Womens Ready to Wear department who will report to the Store Manager as part of our dynamic team in Harrods.

Your opportunity

To work alongside the Retail Director with regards to management and day-to-day operations of the store. You will optimise sales by leading and motivating the team, by developing customer loyalty and improving existing relationships whilst acting as an ambassador for the Brand.  

How you will contribute

  • Coaching the team
  • Follow up and monitoring staff individual performance (Personal Achievement)
  • Monitoring clienteling
  • Relationship with Buying Office
  • Relationship with Finance department
  • Developing and maintaining relationship with Hotels
  • Welcoming and accompanying customers during the sales process 
  • Introducing and highlighting the collection, ensuring the Merchandising policy is enforced
  • Increasing the store’s turnover
  • Involvement in the store’s commercial development and its follow-up reporting, procedures, cash management, assisting with sales
  • Team management: involvement in the recruitment process and staff appraisals, regulars briefings, product training, uniform management 
  • Preparing deliveries and transfers between stores, in coordination with stockists 
  • Managing repairs and alterations 
  • Developing customer relationship management (CRM), handling disputes

Who you are

  • You will have a proven successful experience selling luxury products and managing sales teams
  • You possess excellent communication skills, a sense of responsibilities; you are available and quick to react
  • You are well-organized and have a working knowledge of Microsoft Office
  • Ideally, you have your own customer file and are fashion-oriented
  • Your English is fluent and you possibly speak a second language
  • Full time
  • Europe
  • United Kingdom

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