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BALENCIAGA - Global Omnichannel Manager

Balenciaga - Regular
Paris - France

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968.Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “ The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house. While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. Since October 2015, Demna Gvasalia has designed both men’s and women’s collections as the artistic director. The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

BALENCIAGA - Global Omnichannel Manager

The Global Omnichannel and Innovation Manager will design, launch and deploy omnichannel roadmap & services and mindset in store worldwide, as well as innovation projects to optimize Balenciaga client experience through all touchpoints and in a seamless manner.

He/she manages a Global Omnichannel Coordinator.

In this context, your main missions and responsibilities will be:

MISSIONS:

  • Design, lead and coordinate omnichannel roadmap deployment in store and through more client’s touchpoints at a global level, in close partnership with Retail, Digital, Supply Chain, and Regional counterparts, both at HQ and with regions.
  • Spread the omnichannel mindset and lead the change in store and through all departments of the organization, follow-up the omnichannel performance and share best practices amongst regions.
  • Improve store visibility information, accuracy and consistency in the digital ecosystem through a strong collaboration with E-commerce and Retail.
  • Explore and coordinate innovation for Balenciaga, launch relevant projects and integrate them into Balenciaga client journeys.
  • Improve the omnichannel services based on stores feedback and in collaboration with the e-commerce team.
  • Follow-up and share with all departments the omnichannel performance and best practices by store, country, region and for Balenciaga vs other brands.
  • Manage all updates on the services and coordinate with Training, Client Engagement, Operations, Regions counterparts and Retail.
  • Organize Monthly reviews to share results, analyze results vs targets and launch action plans, improve the partnership and collaboration,

Profil :

  • Minimum 5 years in eCommerce / Digital with Omnichannel project management
  • A collaborative team player who enjoys working in a cross-functional team environment;  
  • Experience working on Manhattan Solution would be a plus.
  • Excellent written and verbal skills;  
  • Diligent with attention to detail
  • Bachelor’s degree or higher;  
  • Fluent in French and English – International experience is a plus.
  • Full time
  • Europe
  • France
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