BALENCIAGA - Omnichannel client advisor CDI (W/M)
Balenciaga - Regular
Paris - France
The Omnichannel client advisor contributes to Omnichannel sales, by providing proactive outbound and inbound customer service to clients.
He/she embodies Balenciaga behaviors and ensures generating strong client engagement relationships.
How you will contribute
Maximize sales and provide excellent client and after-sales service (contact clients according to clienteling campaign; ensure conversion of outreach into sales; keep clients informed on commercial initiatives and products launch …);
Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed;
Give tailor-made advice, listening clients’ expectations and answering requests;
Create and update clienteling tools through the CRM tools ;
Follow the guidelines provided by head quarter regarding the Client journeys and loyalty program, including welcome and treatments ;
Promote and execute omnichannel services ;
Follow up with clients by facilitating the relation with stores and e-commerce.
Who you are
Previous experience in customer service
Product sensitivity and strong market and fashion trends knowledge
Excellent interpersonal skills, good listening ability
Mastering digital skills
Strong proficiency across multi-level communication channels (phone, email, short messages…)
Why work with us?
This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.
Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.
- Full time