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Client Advisor

Gucci - Regular
London - United Kingdom

Stop just dreaming. Start dream-making with us! Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more! Role mission We are looking for Client Advisors to join our team in Heathrow (all Terminals) on a full time basis. Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Key Accountabilities

  • Serve clients accordingly with the Gucci selling ceremony
  • Provide an exceptional client experience by greeting, listening and assisting all clients; demonstrating excellent knowledge of the products as well as the Gucci history and heritage
  • Guarantee cross and up-selling for all product categories
  • Advise clients appropriately discussing giving them advice on fashion trends and developments in the luxury market. Always showing passion for fashion and luxury products
  • Build and strengthen trust based relationships with clients, dealing with different cultures and personalities always putting the clients at ease
  • Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
  • Ensure the achievement of individual and Store goals
  • Be an agile and collaborative team player, proposing creative and effective solutions
  • Contribute to managing the visual display of the products in accordance with the Gucci visual standards
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures


Key Requirements

  • Proven experience in a similar role within a fashion retail company
  • A genuine and deep passion for fashion, trends and luxury
  • Commercial awareness
  • High flexibility and the ability to adapt to different customers
  • A team-player mentality
  • Strong communication skills
  • Ability to work in a fast moving and dynamic environment
  • Fluency in an additional language would be advantageous
  • Full time
  • Europe
  • United Kingdom
Apply

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