09/12/2023

DODO Store Manager

Pomellato - Regular
MILANO - Italy

DoDo is an Italian luxury charms and jewelry House founded in 1994. The brand takes its name from the legendary bird from the island of Mauritius, an evocative symbol of an extinction that might have been avoided had humans shown greater respect for nature. Dodo was the first luxury brand to offer composable, high-end jewellery to a broad unisex audience by bringing together playful aesthetics and a personal message. The House combines sustainably sourced precious metals, gold, silver, diamonds and colored gemstones with high-end artisanal know-how and the creativity of Italian design. A DoDo piece is more than a simple jewel. Every charm tells a story that conveys a personal meaning or celebrates love, luck, freedom, or friendship. These “talking charms” carry strong emotional and sentimental significance for the person who wears them. Their anti-conformist style and upbeat philosophy appeal to all generations from Millennials to Baby-Boomers.

Your opportunity

We are currently looking for a Store Manager who will report to the Retail Manager as part of our dynamic team based in Scalo Milano - Locate Triulzi

How you will contribute

Manage the boutiques in order to achieve sales objectives and KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients
Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
Coach constantly sales teams on extraordinary service, selling skills and attitude to deliver an unique shopping experience
Resolve client concerns/disputes/complains while assuring the client satisfaction is pursued
Ensure the ethical behavior of the store team and integrity towards the client
Ensure the participation of the stores teams to trainings in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…)
Partner with sales trainers in all trainings implementation plans and follow up

Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities. Actively participate and involve sales teams in social events
Constantly cultivate relationships with clients, in store and outside the store
Implement client database activities, as per marketing guidelines

Be responsible for the good maintenance, appearance and safe environment of the stores highlighting maintenance issues according to guidelines
Be responsible for the good functioning of the stores in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing the respect of display guidelines

Ensure a strong knowledge of the relevant market: competitions, events, products and pricing
Related to their environment (city/street/mall/dept store) guarantee profound knowledge on brand locations, events and marketing activities

Who you are

1-2 y of experience in the same position, gained in a very customer service focused environment, and with a genuine passion for luxury;
Strong communication skills and interpersonal sensitivity;
Excellent negotiation skills;
Customer oriented;
Entrepreneurial attitude;
Positive attitude, enthusiastic and team oriented;
Fluent in Italian and English; knowledge of any other language is greatly appreciated;
Good knowledge of MS Office and Outlook is also required.

Why work with us?

This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

DODO Store Manager

Pomellato - RegularMILANO - Italy

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