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GUCCI Client Advisor (Arabic Speaking)

Gucci - Regular
London - United Kingdom

Role Mission To provide clients with top quality styling and service by meeting their fashion needs and expectations. As an Accessories and Leather Goods expert you will be passionate about current trends and increase brand loyalty by communicating as a “Gucci ambassador" the philosophy and the culture of the Brand.

Key Accountabilities

  • Serve customers accordingly with the Gucci selling ceremony
  • Provide an exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
  • Guarantee cross and up-selling for all product categories
  • Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
  • Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
  • Ensure qualitative monitoring and updating of client information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
  • Ensure the achievement of individual and Store goals, enhancing and developing the business
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
  • Contribute to maintaining the visual display of the products in accordance with Gucci visual standards
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
  • Ensure product replenishment and physical inventory of merchandise
  • Follow Company grooming, according to Gucci standards and policies

Key Requirements

  • Proven experience in a similar role ideally within accessories and leather goods
  • Proven ability to drive and exceed individual and store result
  • Deep passion for fashion and luxury
  • Excellent commercial awareness and customers attitude
  • High flexibility and ability to adapt to different customers
  • Team-player mentality
  • Strong communication skills
  • Ability to work in a fast moving and dynamic environment
  • Luxury product knowledge
  • Fluent in English
  • Full time
  • Europe
  • United Kingdom
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