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- GUCCI Client Engagement Specialist Spain & Portugal (Milan based)
08/01/2023
GUCCI Client Engagement Specialist Spain & Portugal (Milan based)
Gucci - Regular
Milano - Italy
Role Mission
The role, based in Milan, is designed for those who feel inspired by our company philosophy and aim to embody its essence.
A great opportunity to contribute to the brand growth in a challenging yet joyful environment.
The Client Engagament Specialist will be responsible to develop Clienteling culture within the assigned markets and ensure Clienteling execution in-store. With a strong understanding of clients and their needs, facilitates the achievement of business results and supports client acquisition, upselling & retention, creating long-term value for clients and the company. Clienteling Manager will play a key role in spreading the Clienteling vision, culture & approaches among all store teams in the Area.
Key Accountabilities
Inspire, drive, coach and support store teams in developing a client-oriented mindset, ensuring a proper understanding and constant execution of all clienteling activities for all store teams in Spain and Portugal, collecting needs and sharing best practices, becoming the eye on the market for the Southern European Hub
Overall support the daily execution of the in-store Clienteling activities to drive higher customer engagement, sales, retention and client base upgrade
Constant communication with the Hub to make sure to properly adhere to the given guidelines and feedback about strategy to be implemented - Translate guidelines into a detailed localized Client Animation plan to support client acquisition, upselling & retention, also leveraging on local market opportunities
Promote the knowledge and support privileged relationship with Top Tiers Clients, developing our leadership on the local market on high end individuals
Ensure that tools, action plans, and any other activities implemented by Global and Regional Client Engagement Team are well understood and implemented in store
Ensure data reliability collected in the stores
Create strong relationships with business partners like Retail, Communications, PR, Merchandising, in order partner with them to strategically plan actions that will drive growth and improve customer experience
Suggest and implement Clienteling activities relevant to the market to engage local clients
Act as a point of reference, on Clienteling, of the Store Director / Manager, In-store Clienteling Manager
Support the implementation and attend to any local activities (Event in store, one to few gathering in store)
Scout resources, accurately manage and ensure a proper allocation of the clienteling budget, monthly reporting on expenditures
The role requires constant presence in Store up to 50% of the time and 50% of presence in Milan's office per week.
Key Accountabilities
Spanish and Italian mother tongue are mandatory
English fluent
Previous experience of at least of 5/6 years in similar roles within Fashion Luxury brands or hotelerie
Analytical capabilities and numeric attitude
Good organizational, interpersonal and communication skills
Ability to manage multiple tasks and prioritization in a fast-phase environment
Gucci is made of people who are diverse, talented, and unique. You're invited to come and show us the Dream-maker that you are!