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GUCCI - Clienteling Ambassador (Full Time) - Munich Maximilianstraße

Gucci - Fixed Term (Fixed Term)
Munich - Germany

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

The clienteling ambassador will act as a point of reference in store and with the corporate team to support the Store Manager in delivering all CRM and clienteling activities (50%) and needs. The clienteling ambassador will also act as a client advisor on the shopfloor (50%).

Key Responsibilities

· Supports the usage of client list as a starting tool for retention activities
· Support in the coordination of clients' selection, profiling and feedback for events and various activities according to the client knowledge, preferences and habits
· Encourage and monitor the correct usage of Clienteling tools
· Management of Clienteling board to be a communication tool that is updated with KPIs and local initiatives, targets and results
· Regularly discuss Clienteling benefits, challenges and solutions during morning briefings by including role-plays and best practice sharing.
· Share client feedback and sales opportunities with line managers
· Ensure the team understand the importance of data capture for prospects and clients, sharing the benefits as per guidelines
· Review the completion of CRM Cards to ensure that they are correctly completed with the correct data inputted into the corporate system while continually enriching. Offer training, advice and feedback to team to support process
· Continually develop the Gucci clienteling experience to ensure customer retention and brand loyalty. This includes gifting initiatives, events, client entertainment, fashion and trunk shows.
· Work with the CRM team and Clienteling Coordinator to identify potential new or lapsed HNW clients, and put in place a monthly outreach strategy to top tire clients
· Support and work with the retail team to execute the CRM strategy, cultivate relationships and drive sales
· Demonstrate creativity in generating new business in the store and increasing our top client sales whilst proactively responding to any opportunities identified by Store Managers
· Proactively network to identify new local business opportunities within the local area
· Ensure key business moments are executed in keeping with the brands high standards
· Be efficient in following-up and delivering after-sales services to our top clients

Ideal candidate profile

Key Skills
·  Strong organisational skills and ability to prioritise
·  Customer centric in approach
·  Strong relationship building skills and personable in approach
·  Is professional, positive and supportive in approach
·  Excellent communication skills both written and verbal form
·  Demonstrates an analytical mind and focuses on attention to detail
·  Has fashion awareness and an affinity to the brand
·  Previous experience in a CRM role focused role
·  Ability to manage multiple tasks in a fast paced environment

·  Fluent in German and English

  • Full time
  • Europe
  • Germany
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