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GUCCI DIY & Made-To- Measure Expert

Gucci - Regular
MILANO - Italy

Role Mission We are looking for a dynamic and motivated person to join Gucci DIY and MTM team. The DIY/MTM Expert will report directly to the Gucci Made to Order and DIY Director and will be required to provide strong expertise on DIY and MTM projects and initiatives at Global level.

Key Accountabilities

 The DIY/MTM Expert will be responsible in the following activities:

  • Responsible for providing market expertise, filtering DIY program needs, executing training sessions as well as establishing the program through consistent growth of both sales and clientele
  • Acquire new DIY clients through grass-roots initiatives and collaboration with the retail teams
  • Ensures all technical skillsets, such as measuring clients (mrtw and wrtw) and suggesting adjustments that are consistently developed and audited to ensure best customer care and to reduce production delays
  • Demonstrates and shares category knowledge by clearly communicating and managing regional teams through the DIY process
  • Builds strong partnerships with members of the Regional teams such as DIY manager, DIY specialist, buyers
  • Act as liaison between WW and MTM Regional managers, daily communication with the stores
  • Create a seamless experience for the end consumer from order placement to final transaction and follow up
  • Ensure regional teams are optimizing the DIY program by placing, tracking and managing all orders accurately and timely
  • Supports regions in organizing events, to increase DIY program visibility and closely partner with CRM team to improve client acquisition. Partner with CM to ensure client appointments. Partner with Events and Visual to ensure successful events
  • Consistently keeps Gucci a leader in the market by providing selling analysis and event results
  • Organize all special one-to-one events: work with other teams in corporate to identify dates, location, sales goals
  • Record, sort, transfer DIY samples of worldwide warehouse; organize and manage shipments from one location to another
  • Conduct personally DIY special events: measure clients, fabric selection, place orders
  • Follow up on orders, minimize deficiencies. Support the regional managers
  • Ensure reporting activity at the end of each travel and at the end of the season

Key Requirements

  • Minimun 2-3 years of experience in Made-To-Measure role in Luxury
  • Proven experience with garment fittings and the Made-To-Measure technical and selling skill set
  • Proven experience in developing clienteling methodology and ability to train others
  • Availability to work on ad hoc schedule based on business needs which includes, evenings, weekends and holidays at short notice
  • Proven success at building a luxury apparel business year over year
  • Comfort managing multiple priorities
  • Top notch training and presentation skills
  • Organizational skills
  • Fluent in English
  • Excellent interpersonal skills
  • Full time
  • Europe
  • Italy
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