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GUCCI Floor Manager

Gucci - Regular
Milano - Italy

As a Gucci Floor Manager, you will be responsible for maximizing store performance in order to overachieve targets and goals with a strong focus on team management and development. Working on the shop floor, you will be a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients. As a Floor Manager, you will be responsible for ensuring the team demonstrates exceptional service culture and client experience, representing the brand as a Gucci Ambassador by promoting its values.

Key Accountabilities

 

Team

·Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
·Build cohesive, collaborative and effective teams, developing a constructive environment in which people can develop their full potential.
·Lead and develop managers into developing their own team and into elevating their people skills and commercial awareness.
·Drive the business being on the shop floor and supporting managers to ensure their teams achieve their goals.
·Organize the floor in an efficient way, ensuring business opportunities are maximized through efficient sales floor management.

Client

·Lead and inspire the team on executing superior client experience, ensuring the hospitality mindset in store.
·Develop a client engagement mindset, with the purpose of building long lasting relationships  with clientele.
·Lead and structure the execution of clientelling initiatives with the store team,  developing actions to reach the goals and KPIs.

 

Product

·Have a 360 vision of the store in order to develop, structure and implement  action plans to improve the store KPIs and product performance.
·Guarantee the expected conditions for visual guidelines implementation for the Floor, making people aware of maintenance issues.
·Responsible for achieving the target by category for your area of responsibility through product category performance.
  • Full time
  • Europe
  • Italy
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