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GUCCI Floor Manager

Gucci - Regular
Bicester - United Kingdom

Role Mission The Floor manager is accountable for one floor of the Store which will often include more than one department. They will guarantee the efficiency and effectiveness at floor level in terms of Clienteling, People Management, Driving the Business along with Business and Process Awareness.

Key Responsibilities

  • Is responsible for defining and adopting action plans to ensure the Floor is MTT - “match the traffic”. This is by always ensuring the zoning, customer service, customer flow, queue management and wait management, dispatching (including high potential clients spotting)
  • Ensure that all Department Managers are focused in achieving goals and targets
  • Builds a cohesive, collaborative and effective team; fostering cross-department collaboration in a client-centric way
  • Supports the Store team in achieving an impeccable and consistent Gucci retail experience, defining Key Values, Objectives and Priorities and setting up a clear, concrete path to implement them
  • Ensures a hospitality culture in the Store and ensures the constant application of Gucci service values and standards
  • Shares the vision and gives smart goals, information and announcements clearly communicating company/group strategy
  • Conducts regular reviews with the team including department managers to increase team performance and further develop their skills
  • Coaches the team whilst on the floor to ensure the application of Gucci standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures etc.)
  • Ensures the availability of merchandise and services by liaising with the buying team to maintain correct inventories of product collection
  • Develops the growth and profitability of the Floor, defining action plans to ensure long term targets and objectives are achieved
  • Focuses the team on client cultivation by following company guidelines along with local initiatives including store activities, clientling and events

Key Skills

  • Is truly client centric, putting the client at the centre of every decision; strategic operational or organisational
  • Exhibits reverence and passion for the brand, history and creative culture
  • Demonstrates enthusiasm and pride in working at Gucci upholding the brand image
  • Has a deep and broad understanding of the customer and luxury landscape especially in his/her market
  • Knows how to network and connect with the luxury industry
  • Knows the collections on the technical and stylistic aspects, develops curiosity within the team by keeping them regularly updated
  • Is flexible in assessing what needs to be done according to the days’ priorities
  • Is able to face uncertainty and unexpected obstacles remaining focused on their objectives while keeping the right level of energy
  • Is a team player, works well with people who have different ideas, fostering discussion and open dialogue
  • Creates a sense of belonging and instills passion in the team
  • Undertakes work with a high degree of integrity, leading by example in every situation

Key requirements

  • Minimum 5 years of luxury fashion retail management experience with a focus on leading a multicultural team
  • Ability to build, execute and follow the Company strategy
  • Proven ability to drive results and to manage large teams
  • Commercial awareness and strong business acumen
  • Accountability
  • Talent for managing, coaching and developing a team
  • Team-player mentality
  • Strong communication skills
  • Full time
  • Europe
  • United Kingdom
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