Role mission The Store Trainer will be responsible for effectively delivering and executing all training projects in their area of responsibility. This role will coach and facilitate in-store, one-to-one, and classroom Business Training (Face2Face and virtual). The Store Trainer will be accountable for influencing business results through effective delivery of training, onboarding, and coaching.

Key Accountabilities & Responsibilities

The Store Trainer will manage the training activities for their specifically assigned scope of work.

The primary training activities will include:

DELIVERY

• Deliver/Facilitate One-to-one, classroom, meeting, in store training
• Ability to adapt style and methodology to meet the audiences needs
• Create a positive learning environment/culture

CONSULTANT

• Be the “Training Expert ” and partner for the Store Manager and the Retail Area Manager
• Provide effective recommendations and solutions to meet Business Training needs

PERFORMANCE

• Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
• Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales

COACHING

• Strong ability to identify and leverage coaching moments to change behaviors and improve performance
• Ability to adjust style and approach to coach at any level

SELLING EXPERTISE (experience in a selling environment)

• Confident and experienced at selling
• Strong ability to “read” customers and uncover needs
• Ability to transfer selling skills and techniques
• Experienced in product storytelling

CURIOSITY & DESIRE TO LEARN & GROW

• Strong desire to learn and to self-develop
• Quick to absorb and apply new information
• Stays informed on learning and training trends

PRODUCT KNOWLEDGE

• Product expert
• Passion for brands and storytelling
• Aware of fashion industry trends

STAKEHOLDERS MANAGEMENT

• Manage the relationships between the business owners and the Training team
• Work with the business owners to assess training needs and to define training priorities

COMMUNICATIONS

• Be the voice of the Retail Academy
• Develop and execute communication strategies tied to the Business Training projects
• Be a Change Management leader for all Business Training processes and Retail evolution
• Ensure training content and delivery is meeting communicated expectations

Functional

• Min. 5 yrs experience in the Retail Industry (ideally within Retail shop floor management)
• Currently operating at Manager level or above
• Previous experience in training departments and/or roles where training and developing others was part of the role mission
• Project Management experience
• Influencing skills
• Familiar working with the store environment
• Strong Retail Business Orientation
• Knowledge of adult learning techniques
• Proven experience of presentation and people development
• Experience in Digital Learning
• Good analytics approach
• International experience and Strong cultural sensitivity
• Fluency in English; knowledge of other languages is appreciated.
• Well spoken, agile approach, can do attitude and high teamwork skills

Please note that some travel will be required in undertaking this role