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GUCCI IT Service Specialist

Gucci - Regular

The IT Service Specialist is the knowledge leader of one or more business/technology area. Review and improve the Service Portfolio of his/her area of responsibility in order to ensure that the maximum value to the business and users provided. The IT Service Specialist is accountable for the delivery of one or more services of Planning and ERP platforms, he acts as the bridge between the business problems and the technology solutions. He/she is also responsible to the business for the initiation, transition and ongoing maintenance and support of a particular service and accountable to the MIS Production & Supply Chain Manager for the delivery of the service.

Key Accountabilities

  • Developing the expertise in one or more business-technology areas (tools, technologies, IT services, business processes, etc.)
  • Proposing solutions and approaches that best fit a specific need or proactively proposing improvements belonging to his/her area of expertise
  • Providing guidance, instruction, direction and leadership to wide groups for the purpose of achieving a key result or group of aligned results in complex initiatives
  • Monitoring results to be achieved motivating the team to "use their knowledge and skills" to achieve those results.
  • Managing and supervising day to day activities carried out by suppliers
  • Supporting the review of Supplier proposals
  • Propose best practices for the optimal coordination of operational activities required to deliver IT services.
  • Conducting analysis of complex business domains and related business processes or systems
  • Assessing the opportunities for service enhancement through the use of technologies and tools
  • Analyzing, transforming and ultimately resolving the business problems with the help of technology
  • Developing the functional expertise for the procedures and the tools in place in his/her area of responsibility
  • Defining the right functionalities to be implemented in order to fulfil business requirements
  • Managing the ongoing service delivery and support ensuring that they meet agreed business requirements
  • Working with MIS Business Partners to understand and translate business requirements into activities, measures or service components that will ensure that MIS can meet those requirements
  • Identifying improvement opportunities for the service
  • Managing Change Requests to the service ensuring to maximize their value for both MIS and the Business
  • Monitoring Service Levels agreed with Suppliers and with the Business addressing Service Level breaches or escalating where necessary
  • Coordinating teams for the proper achievement of a desired outcome


  • A good knowledge of manufacturing and logistics processes in luxury or fashion industry
  • A good knowledge of MIS processes, Leather Goods and Shoes manufacturing would be an asset

  • 5 + years in Luxury/Fashion
  • Projects in Production and Logistics in large and complex companies
  • Project management methodologies
  • Scientific degree in Computer Science or Management Information Systems preferred
  • Soft skills:
    • Ability to manage multiple service in a multi-tasking environment
    • Reactivity and flexibility in managing real-time changes
    • Capacity to prioritize workload and tasks
    • Strong interpersonal, communication and relational skills
    • Strong relationships building attitude
  • Technical skills:
    • Production Planning Platforms. Good knowledge of MBM GPS suite would be an asset
    • ERP Platforms. Good knowledge of Dedagroup Stealth 3000 and 400 suite would be an asset.
    • DB Platforms and fundamentals SQL skills. Knowledge of Oracle DB would be an asset.
  • Full time
  • Europe
  • Italy

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