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GUCCI Order Management System Application Expert

Gucci - Regular
Firenze - Italy

Role Mission The Order Management System (OMS) Application Expert will possess a deep knowledge of e-commerce Order Management Systems in a multi regional environments. He/she will participate in a new WW OMS projects to design, configure, train, test and deploy the application as OMS ‘Champion’. Post launch, he/she will become the main expert of the platform, responsible for triaging issues and identifying enhancements.

Key Accountabilities

  • Participate in a new OMS implementation project in a luxury multi regional environment to design, configure, train, test and deploy the application.
    • Work alongside functional SME’s and business stakeholders to maximize the benefits in a fast scaling business and differentiate for luxury services
    • Initial implementation in one major region
    • Work in a highly integrated manner with another transformational project, which will establish the ideal “To Be” blueprint for all regions
  • This resulting expertise – OMS Systems + luxury eCommerce environment – will enable this role to effectively roll out the solution and processes to all e-commerce regions
  • Post launch, responsible for triaging issues and identifying enhancements. Determine whether these can be addressed via set up/processes within the application versus extensions development              
  • Function as the in-house technical expert on OMS system, supporting both development and business teams
  • Reference for future OMS support and enhancements in terms of:
    • Participate to the definition and control of SLA
    • Participate to service performance review
    • Inform Gucci Service Manager of any special events requiring extra support effort
    • Collaborate with OMS Service Manager to speed up and communicate critical incidents
    • Working with Suppliers Support, OMS Service Manager and other Kering/Da Vinci MIS area to support application related issues resolution
  • Strong problem solver with the ability to analyze cause and effect relationships
  • Proactively propose alternative solutions when needed
  • Strong listening skills and solution orientated approach
  • Good team player

Key Requirements

  • University degree in Computer Science, Business Administration, Mathematics, Physics, Engineering or related field

  • Proven working experience in OMS Systems (5+years) in an e-commerce environment

  • Deep experience in Order Management System implementations, and/or ongoing enhancements/management in multi-regional projects. Omni-channel implementation a plus.   

  • Deep expertise in the technical implementation and support of Order Management systems for e-commerce: payment processing, order orchestration and warehouse management 

  • Reactivity and flexibility in managing real-time changes

  • Proven ability to work on site and remotely within an international team spread over multiple time zones

  • Fluency in English is a must, Italian and French represent a plus although not mandatory

  • Experience in the e-commerce industry and/or a consulting firm is an asset, particularly an in-house retail environment

  • Good experience in handling multi-technology environments

Thank you for applying to Gucci. Please note that only those candidates under consideration will be contacted. Gucci is committed to creating a diverse environment and is proud to be an equal opportunity employer.

  • Full time
  • Europe
  • Italy
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