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GUCCI Service Designer

Gucci - Regular
MILANO - Italy

The service designer will integrate any agile team to extend its capabilities beyond functional analysis and UI design into actual service conception and iterative service value refinement. He/She will collaborate with Global Digital Product Management in the identification and framing of new Global Digital services, providing all the relevant functional and technical elements to enable prioritization and re-prioritization. He/She will be collaborating with other departments at corporate level including Global Digital Data Insights, WW CRM, Global Digital Merchandising, Client Services and Retail related services teams.

Key Accountabilities

  • Familiarity with outputs: ecosystem maps, journey maps, blueprints etc
  • Continual heuristic evaluation of current gucci.com website and digital products based on insights gathering, analysis, testing and discovery.
  • Ensure excellent service experience both for final users and backoffice users through the whole value cycle of the service.
  • Co-create with product owners the incremental feature strategy for new and existing services integrating it in the Global Digital Roadmap. Champion roadmap with upper management.
  • Draft solutions with product development for all elements supporting new or existing service propositions.
  • Define service flows through qualitative and quantitative research insight findings in collaboration with UX experts, UI designers and product developers.
  • Support and learn from UX Strategist on the integration between the UX of the digital platform and its service proposition.
  • Integrate service experience metrics in the digital product in order to support product development and product ownership in driving continuous service refinement.
  • Formulate strategy around methods and best practices for Service Design and digital product insights.

Key Requirements

  • Ability to curate Personas and create Use Case definitions.
  • Knowledge of Domain Driven Design.
  • Strong analytical and conceptual thinking as well as flawless execution; ability to contribute ideas as well as execute the ideas of others.
  • Heuristic approach in problem solving.
  • Expertise with data insights gathering methods and tools. (Content Square, GA other)
  • Knowledge of current UX trends and best practices.
  • Knowledge of major software architectures and integration paradigms.
  • Knowledge of industry standard technologies and techniques a plus, including graphic design, layout, front-end development using HTML, XML, CSS, JavaScript.
  • Previous Wire-framing and UX prototyping experience a plus.
  • Familiar with Prototyping tools and services.
  • Proficient in English both written and spoken. Italian or French is a plus
  • Passionate about Fashion and Luxury.
  • Able to work in a highly international environment.
  • Professional and well-spoken with excellent communication skills.
  • Positive, collaborative, enthusiastic and able to take initiatives with a can-do attitude.
  • Good understanding of web accessibility standards.
  • Ability to manage multiple tasks in a fast paced and growing environment
  • Travel %30 of time based on team priorities.

  • Full time
  • Europe
  • Italy
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