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GUCCI Store Trainer SLOANE STREET

Gucci - Regular
London - United Kingdom

Stop just dreaming. Start dream-making with us! Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more! The role is designed for those who feel inspired by our company philosophy and aim to embody its essence. A great opportunity to contribute to the brand growth in a challenging yet joyful environment. The In-Store Trainer will be responsible for effectively delivering and executing all training projects in their area of responsibility. This role will coach and facilitate in-store, one-to-one, and classroom Business Training (Face2Face and virtual). This position will be accountable for influencing business results through effective delivery of training, onboarding, and coaching.

Key Accountabilities & Responsibilities


The Store Trainer will manage the training activities for their specifically assigned scope of work.
The primary training activities will include:


DELIVERY
o Deliver/Facilitate One-to-one, classroom, meeting, in store training
o Ability to adapt style and methodology to meet the audiences needs
o Create a positive learning environment/culture


CONSULTANT
o Be the “Training Expert ” and partner for the Store Manager and the Retail Area Manager
o Provide effective recommendations and solutions to meet Business Training needs


PERFORMANCE
o Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
o Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales


COACHING
o Strong ability to identify and leverage coaching moments to change behaviors and improve performance
o Ability to adjust style and approach to coach at any level


SELLING EXPERTISE (experience in a selling environment)
o Confident and experienced at selling
o Strong ability to “read” customers and uncover needs

o Ability to transfer selling skills and techniques
o Experienced in product storytelling


CURIOSITY & DESIRE TO LEARN & GROW
o Strong desire to learn and to self-develop
o Quick to absorb and apply new information
o Stays informed on learning and training trends


PRODUCT KNOWLEDGE
o Product expert
o Passion for brands and storytelling
o Aware of fashion industry trends


STAKEHOLDERS MANAGEMENT
o Manage the relationships between the business owners and the Training team
o Work with the business owners to assess training needs and to define training priorities


COMMUNICATIONS
o Be the voice of the Retail Academy
o Develop and execute communication strategies tied to the Business Training projects
o Be a Change Management leader for all Business Training processes and Retail evolution
o Ensure training content and delivery is meeting communicated expectations

Functional requirements

  • Min. 5 yrs. in the Retail Industry (ideally including Retail shop floor background)

  • Previous experience in training departments and/or in roles where training and developing others was part of the job mission

  • Influencing skills

  • Project Management

  • Familiar working with the store environment

  • Strong Retail Business Orientation

  • Knowledge of adult learning techniques

  • Proven experience of presentation and people development

  • Experience in Digital Learning

  • Good analytics approach

  • International experience and Strong cultural sensitivity

  • Fluency in English; knowledge of other languages is appreciated.

  • Well spoken, agile approach, can do attitude and high teamwork skills

  • Full time
  • Europe
  • United Kingdom
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