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GUCCI WW Outlet Operations Manager

Gucci - Regular
Milano - Italy

Main mission He/she will be responsible for the effectiveness of the Outlet channel operations backbone, leading projects that, thru’ the design and implementation of processes and tools, minimize effort of Outlet store staff in handling critical operations, from both front-office and back-office perspective with the ultimate objective to increase retail productivity and efficiency.

Key accountabilities and Activities

  • Collaborate with Regional Outlet Retail Operations entities to define key needs in terms of operations efficiency (bottom up initiatives definition)
  • Collaborate with WW Outlet Director to define key operations priority for Outlet business and define proper action plans (top down initiatives)
  • Collaborate with WW Retail Operations team to identify opportunities and impact of global initiatives (Gucci, Kering), in order to guarantee an effective implementation for Outlet channel (top down initiatives)
  • Identify and lead initiatives that can have a global worldwide field of application, being the Project Owner, and follow their end-to-end path, which mean
    • Define project ambition in terms of measurable expected results
    • Liaise with all relevant internal functions (Finance, IT, CRM, Supply Chain, Legal, HR…) to setup a robust and applicable solution
    • Define a proper roll-out strategy (pilots, markets)
    • Follow up the implementation, to identify if expected results have been achieved and all the corrective actions needed
  • Overlook Regional initiatives focused on process efficiency, in order to anticipate potential impacts on global projects and facilitate a global sharing of success stories
  • Participate in key Outlet openings/refurbishments, to coordinate opening activities and guarantee proper setup of operations
  • Visit key markets, to follow-up on execution and implementation
  • Participate in Retail Operations meeting with other Project Owners, in order to evaluate project interdependencies (potential overlap, roll-out overlap on regions)


  • Proven experience in high volume Operations and familiarity with outlet context
  • Fluent in Italian and English
  • Excellent organizational, interpersonal and communication skills
  • Highly committed to Gucci brand and strong passion for opportunity presented 
  • Passionate about exceeding corporate goals and driving business
  • Ability to manage multiple tasks in a fast paced environment
  • Full time
  • Europe
  • Italy

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