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KERING OPERATIONS Integrated Logistics B2C Logistics Back Office Manager

Kering - Regular
Novara - Italy

About us Kering Group Operations is the Kering Group division that provides the smartest solutions for our cross-brands services. In particular, the Integrated Logistics Business Unit services lie at the heart of our customers’ satisfaction, providing worldwide coordination of our products’ distribution, together with a flawless after sales service. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity. We are currently seeking a B2C Logistics Back Office Manager who will report to the WW Logistics Coordinator & E-Logistics Manager as part of our dynamic team in Trecate (Novara).

Your opportunity

You will coordinate the B2C Logistics Back Office team on daily tasks and support the definition of standards, procedures and Service Levels.

You will act as main interface of the B2C Logistics team for the organization of the operational support activities to Brands and Customer Care. This exciting opportunity will allow you to collaborate with various departments across our Luxury Brands.

How you will contribute

  • Manage the B2C Logistics Back Office EMEA team
  • Control and define the B2C Logistics Back Office team KPIs
  • Define processes and procedures at WW level to manage daily interactions with Brands e-commerce Operations and Customer Care
  • Supervise the daily tasks of B2C Logistics Back Office team

Who you are

  • A professional with at least 5 years of work experience in a B2C Operations department (i.e. Logistics, After-sales, Customer service); previous experience in Fashion & Luxury industry is a plus
  • Knowledgeable in MSOffice package (Excel, Power Point, Word), SalesForce Service Cloud; SAP as a plus
  • A proactive professional able to meet deadlines in a fast-paced quickly changing environment
  • An effective communicator with negotiation capabilities
  • A professional with positive attitude and able to work with different departments (i.e. APAC team and HQ)
  • Highly organized with acute attention to detail and focused to solve problems by improving the process
  • A fluent Italian and English speaker; French as a plus

Why work with us?

This is an amazing opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • Europe
  • Italy
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