KERING OPERATIONS Transport Operational Manager Air and Sea

Your opportunity

You will be part of the WW Transport team handling the Transport Operation AIR/SEA for our Brands with the best service providing an excellence support on all transport needs, in cooperation with other departments. You will manage a dedicated team of Transport Specialist to deliver results and solutions on time, with quality and in cost. You will lead special project/initiatives to implement and deliver advanced solutions, improvements, and new processes.

How you will contribute

• Daily manage a team of Transport Specialist to drive transport operation flows with leveraging external partners (forwarders broker) and regional counterpart (Brands and internal regional Team)
• Ensure a consistent achievement of all the business requirements from a transport operation prospective and assure daily Transport operations in line with agreed KPIs
• Manage all incidents and unexpected events occurring during transport operations and provide timely communications and action plan
• Proactively collaborate and interact with all the external providers collaborating to design all transportation request or special projects (tailored solution)
• Actively supervise all transportation production by identifying risks and bottleneck situations in advance. Actively define mitigation and control mechanism to protect and maximize our overall service to the brands
• Coordinate, organize and control inbound from production, return, outbound flows of all purchased/sold goods, according to delivery priorities, partnering with selected freight forwarders
• Manage direct relationships with shippers in order to identify and solve any possible problem
• Verify that shippers and stores receive all the necessary documentation to monitor the imports and the shipping progress
• Ensure deliveries are done on time and respecting all requirements (transit time, quality, cost)
• Follow up special shipments, updating Brand Retail/Supply Chain departments (new opening, special collection, private sales, urgency)
• Interact with the Brand Customer Service teams to provide customers with timely information on shipments’ progress / exceptions
• Report issues, service failures, operational hiccups into transport ticketing system and actively partner with internal and external stakeholders, including Technology department
• Contribute to develop alternative and sustainable transport mode (sea, rail, air, etc.)
• Properly and timely address claims to the dedicated company department

Who you are

• Proven experience in the transportation field at multichannel companies or even at first relevant couriers/transporters with global presence and complex organizations
• An individual with a robust technical background in transportation gained in a company with a multinational distribution network, built on operations department within complex organization in a global landscape
• Pragmatic leader and fast to respond to Operational transportation events and business demand
• An excellent problem solver with strong organizational skills, able to handle priorities and deadlines with an entrepreneurial mindset
• Flexible, adaptable and proactive manager able to coop also in high stress, fast-paced environment within complex organization
• You have strong ability on stakeholder management and effective communication skills
• A professional data oriented, with a quantitative mindset and high level of attention to details
• Systems savvy with advanced Excel knowledge; Power BI skills as a plus
• Sensitive and pragmatic approach to research / implement sustainable transport solution
• Master’s degree in business management or Engineering as a plus
• Italian and English fluent (both written and spoken), French is a plus

Why work with us?

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth, and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.